I would ask about refund and return policy prior to purchasing.So suppose I spend $100 on a product that enables me to play an electronic game.
Then the product arrives, but it doesn't work.
I visit the help desk, to see if maybe I overlooked a way to get the product to work, thinking it will only take 10minutes.
TWO hours later, the product still doesn't work. I am not offered a refund.
IS that a scam?