Casey's hot cheese on condiments bar?

anchorman314

Well-Known Member
For now it will be available behind the counter. Going forward, expect the topping bars to be a thing of the past.
As unfortunate as it is for this convenience/perk/whatever-you-want-to-call-it (the toppings bar) to go away, I can see why this decision would be made. I have to imagine that the amount of waste associated with the toppings bars is rather high. (Both in guests taking more than they end up using, as well as from "leftovers" needing to be tossed.) And while I know I'm careful to be sanitary, I can't say that I really trust other people to do so.
 

Master Yoda

Pro Star Wars geek.
Premium Member
Yep. Cost cutting is the overall strategy, but it stems from wasted products and a constant need for cleaning/changing items. It's just easier to have it behind the counter. Also, some guests use it as a salad bar, complete with cheese shots. I could care less if you make a salad out of some toppings, but it is still a form of stealing.

This isn't to say you're going to be handed a dry burger and told to have a nice day. It will just be like any other fast food location - toppings added behind the counter.
It was always my understanding that having the condiment bar was actually a cost savings measure in spite of the obvious waste.

As it sits now, the CMs in quick service just have to produce a plain burger. No special orders, no returns and production is as fast as it can be. The guest gets their food quick and takes his/her plain burger and fixes it to their liking.

Remove the condiment bar and CMs now hat to pay attention to what is going on. This cheeseburger has no tomatoes on it, this one has no ketchup and extra onions, all of which will slow things down. To make matters worse you have all of the re-dos. "We ordered no pickles and my precious little snowflake won't eat it if even if I take them off".

IMHO it seems like a step backwards based on out of context information.
 

dannyboyindc

Well-Known Member
It was always my understanding that having the condiment bar was actually a cost savings measure in spite of the obvious waste.

As it sits now, the CMs in quick service just have to produce a plain burger. No special orders, no returns and production is as fast as it can be. The guest gets their food quick and takes his/her plain burger and fixes it to their liking.

Remove the condiment bar and CMs now hat to pay attention to what is going on. This cheeseburger has no tomatoes on it, this one has no ketchup and extra onions, all of which will slow things down. To make matters worse you have all of the re-dos. "We ordered no pickles and my precious little snowflake won't eat it if even if I take them off".

IMHO it seems like a step backwards based on out of context information.

Agree 100%. And as far as waste, whatever is being wasted from the condiments bar is NOTHING like what is wasted at the buffets.
 

DisneyDebNJ

Well-Known Member
Yep, you knew this was going to happen. I really do feel sorry for this child. First for being injured and possibly scarred and second for being saddled with these two for parents.

While a 4 year old would not have any idea of how hot liquid cheese might be, parents should. Just another case of bad parenting leading to a hurt child caused by their own negligence in supervising their child and then suing the big, bad corporation to cover their own butts. Why do I have the feeling this will not be the last injury that poor child will have from not being properly supervised.
I thought it was me, when my son was younger, any hot food, especially cheese (on nachos, grilled cheese, etc) I always tested first. Hot drinks I tested to, hot chocolate, etc. Its a shame this child was harmed, but I do think this is the parent's fault, not that I like to point fingers in all honesty.
 

DisneyDebNJ

Well-Known Member
Yes and I hope the courts agree with you.
how many times have people sued large corporations over *customer error*?? and unfortunately won. I don't know how many times McDonald's was sued because customers spilled coffee on themselves. Common sense comes to play I would think LOL
 

mouse_luv

Well-Known Member
how many times have people sued large corporations over *customer error*?? and unfortunately won. I don't know how many times McDonald's was sued because customers spilled coffee on themselves. Common sense comes to play I would think LOL

If I were you, I wouldn't go there.
 
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Tom P.

Well-Known Member
Given that the news article relating to the lawsuit was from 2011, I seriously doubt that any action Disney is taking today, in 2015, regarding the cheese is a response to the lawsuit. But I could be wrong.
 

Tom P.

Well-Known Member
You might want to read this before refrencing the McDonand's coffee case.

http://www.lectlaw.com/files/cur78.htm
McDonald's may or may not have been at fault in that case. However, the author of that article lost me with the line, in the first paragraph, "No one is in favor of frivolous cases of outlandish results". Sorry, but there are many plaintiffs and many trial lawyers who are most definitely in favor of frivolous cases of outlandish results. To suggest otherwise is to discredit yourself from the outset.
 

rob0519

Well-Known Member
how many times have people sued large corporations over *customer error*?? and unfortunately won. I don't know how many times McDonald's was sued because customers spilled coffee on themselves. Common sense comes to play I would think LOL

As was stated in the video, the chances of winning this suite or coming to a favorable settlement are greatly enhance by the unfortunate circumstance of the victim being a 4 year old child and not an adult.

I'm not in the food service industry. What is the appropriate temperature at which hot cheese should be maintained? Has it been reported if the boy was served the hot cheese on Nachos from behind the counter or if he somehow got it off the fixins' bar?
 

Master Yoda

Pro Star Wars geek.
Premium Member
McDonald's may or may not have been at fault in that case. However, the author of that article lost me with the line, in the first paragraph, "No one is in favor of frivolous cases of outlandish results". Sorry, but there are many plaintiffs and many trial lawyers who are most definitely in favor of frivolous cases of outlandish results. To suggest otherwise is to discredit yourself from the outset.
The authors opinion is irrelevant to the facts of the case. It might not make for the most convincing persuasive argument, but the McDonald's case is often used as an example for frivolous lawsuit when it is in fact a glaring example about how the media twists details to serve their own purpose.

Big company is found to be negligent and gets fined does not generate web clicks and paper sales. Woman burns herself with hot coffee and wins millions does.

This article on the same subject is more opinion free and might be more to your liking.

https://www.caoc.org/?pg=facts
 

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