Al Lutz has an interesting item on page 3 of his current Disneyland update. Apparently, Disneyland, since late July, has banned all written comment cards at Guest Services. Any comment/complaint must be submitted verbally, and is passed on verbally by Cast Member. There can be nothing left in writing or emailed.
Further, he states that all comments/complaints submitted in writing by mail are now being immediately returned with a form letter that states "this correspondence has been formally rejected by Disney for liability reasons and has been returned to the sender without further acknowledgement of the company."
Lutz goes on to explain that the reason for this stems mostly from WDW Florida incidents, citing one where a person sued Disney for compensation because they used his idea for cloning Soarin' at Epcot.
I admit, this doesn't seem entirely accurate, especially given all the responses everyone is receiving to letters/emails regarding the PI closure.
Has anyone tried to leave a written comment at WDW guest services lately? Lutz article only refers to DL and DCA for the in-park change. It doesn't seem plausible, though, that the same corporate office would field WDW letters but not DL. Lutz does state that written mail regarding any Disney Park is to be returned.
I find the whole idea surprising and a little disturbing. Does anyone have anything to add?
Link: http://miceage.micechat.com/allutz/al080508c.htm
Last i heard, Meg Crofton still gets her mail. I got a phone call response to my letter there.
Disney made good - sorta - on my issues with my January trip.
I sent an email regarding the close of the AC
What is the email adress you used? I would like to send an email about a problem I've been having with my reservation and to thank a particular cast member I've been working with to try and get it resolved.
Thanks
Its not every day I bump an 8 year old thread...but is this still the case? Do verbal complaints(ie alligator sightings, feedings, etc) die on the vine?It would seem to me a phone call would be an easy way to blow a complaint off, and something driven by legal considerations as well. There's no written communication, and no proof it ever existed, it's just words over a phone line. It's cheaper too, what with current phone rates for bulk, corporate customers like Disney.
I'm sure the Disney person on the other end of the line has the sympathy/apologetic/tsking of tongue/I'll get right to the bottom of this script down pat too.
And if they don't talk to you and instead you just get a message from "Judy" at an impressive sounding Disney office, they still get credit for trying to talk to you and deliver their canned script over the phone.
Its not every day I bump an 8 year old thread...but is this still the case? Do verbal complaints(ie alligator sightings, feedings, etc) die on the vine?
Thought it may add another layer to the whole tragedy - no paper trail = never happened
Emails yes, but I'm talking if you verbally leave a comment at GR?Not sure if they 'die on the vine' or not, but they do seem to still be looked at, at the very least. I had some compliments and observations (both positive and negative) to provide on my last trip. I emailed them in and within a couple of days I received a call back letting me know that the compliments had been 'issued' to the cast members and the observations passed along to the resort and attraction leaders for the items I mentioned.
Now whether or not those comments ever get read by the resort/attraction leaders...that is likely up to the individual leaders. I'm sure at this point observations on animal feeding will be taken and responded to with urgency.
Note - this was the week before last...so pretty recent.
Emails yes, but I'm talking if you verbally leave a comment at GR?
Would you happen to know what e-mail address to send it to? I sent an e-mail recently about something but got no automated response back.One can still email guest services. As soon as you do, you'll get a canned automated "We value you" note back.
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