You call the number and they tell you one thing, then the CM at the RAC tells you something different and fixes the problem.
Thats what happend to me, twice.
But to be fair, it was not exactly paying for baggage. Both times were on Continental. The first time I was Elite Access, so my bags were free. The second time, I had a Contrinetal Credit Card -so my bags were free.
The CMs at the RAC desk are good at solving problems. I think they want you to do it beforehand so as not to cause a back up at the desk.
And for those flying Continental. The credit card is $80 a year. Continental charges $15 for the first bag ($20 if using curbside) and $25 for a second bag
Only one person in the party needs the card, and the whole party gets their first bag free. All people in the party must be on the same reservation - no announcing that everyone in line is in your party
Do the math, 3 checked bags each way, and the card pays for itself.
If you really want to go nuts you can get the President level card for $375 and get your first and second bag free and get access to the Presidents Club Lounge - I miss having access to that lounge. However in this economy, I don't travel enough to make frequent flyer levels anymore.
-dave