Big changes coming to FASTPASS in March

Do you agree with the changes to the FASTPASS enforcement policy?

  • Yes

    Votes: 544 58.5%
  • No

    Votes: 233 25.1%
  • I'm going to wait and see how it works

    Votes: 153 16.5%

  • Total voters
    930

Buried20KLeague

Well-Known Member
Yes the enforcement has not been strict. Because people knew the recovery was to allow the guest with no challenge at all, overtime that translates into cm's telling people don't worry about it, etc. they evolved into proactively telling people, not just allowing it. It's simple human nature.

That is why the speeding analogy works so well. Just because a cop doesn't pull people over for doing 60 in a 55, that doesn't mean the speed limit of 55 doesn't exist or has changed. A cop may even tell you they won't pull people over for low amounts, it doesn't change the actual law.

Differences in enforcement and the rule itself. But the memo does show clearly that the policy in customer service situations the policy was to allow late returns.

But to me the difference is that I've never heard a cop tell me with a smile that it's cool to go 5MPH over the speed limit, it's no worry, and in fact it's perfectly fine, while I heard CM's willingly and proactively share the late return rule to me and many others with a smile.

I guess what I'm saying is that when I go 5MPH over the speed limit, I KNOW I'm doing something wrong that I'm not supposed to be doing. When I returned late after a FP window, not one ounce of me felt like I was doing anything wrong. I was told it was okay, over and over. I had no guilt... I didn't feel like I was cheating anyone out of anything. I still don't, looking back. I just took what the CM's told me was the policy, and used it to make our park touring life a little easier. Anyone else could have done the same thing (and MANY did).

To me, it was akin to knowing that at the end of the night I don't have to stand in that MONSTER line to take the Express Monorail back to the TTC... I can take the resort line that's barely crowded and get off at the second stop. It was being well-informed, was all.
 

Buried20KLeague

Well-Known Member
No it's going to be the same for all guests it appears.

I know that's what's reported... I just don't believe it. :lol:

I believe it'll be free for some amount of time, and then you'll get hit with possible upcharges and options.

There will be a free version, but it'll be the basic one... With more bells and whistles possible if you open up the wallet.
 

rortiz

New Member
I'm hearing different answers to this question....who is able to use fastpass now? I hear it's for deluxe hotel guests only and i'm also hearing it's for all disney hotel guest. Does anyone know?
 

Captain Chaos

Well-Known Member
I'm hearing different answers to this question....who is able to use fastpass now? I hear it's for deluxe hotel guests only and i'm also hearing it's for all disney hotel guest. Does anyone know?

Every guest who enters the theme park can use fastpass... Nothing changed other than they are now enforcing the return time window...
 

Buried20KLeague

Well-Known Member
I'm hearing different answers to this question....who is able to use fastpass now? I hear it's for deluxe hotel guests only and i'm also hearing it's for all disney hotel guest. Does anyone know?

When we're referring to XPass, it's the new FP system that is coming down the line, not something currently in place.

All that's happened so far is the rule change.
 

RSoxNo1

Well-Known Member
No that is not correct. It appears xpass will be free to all guests.

For now.

And only for those staying at the highest price hotels.

No it's going to be the same for all guests it appears.

What we have been told is that it will be free to all guests... eventually.

Here are some more thoughts on this. There needs to be a way to prevent AP holders or people staying offsite from booking xPasses that they won't use. The most obvious deterrants are charging for it, or making it so that you can only "schedule" your fastpasses same day.

A while ago in a "pre xPass" fastpass discussion, the idea was thrown around that you should be able to schedule your fastpasses if they were to enforce the end times. Personally I think day of scheduling once you're in the park is probably the best case scenario for this.

Having said that, there's probably a component of xPass that we don't know yet or don't understand yet that may make scheduling days in advance an easier process.

Another concern though is that it seems that Disney's infrastructure isn't ready for something like this. When free dining happens in the parks the website crashes and the phones have 45 minute waits before you can get to a person. It's not to say that Disney is incapable of upgrading their system, but it seems that recent history has shown this may be too ambitious of a process. I support the ambition, but I see plenty of possibilities for failure.
 

Buried20KLeague

Well-Known Member
Another concern though is that it seems that Disney's infrastructure isn't ready for something like this. When free dining happens in the parks the website crashes and the phones have 45 minute waits before you can get to a person. It's not to say that Disney is incapable fo upgrading their system, but it seems that recent history has shown this may be too ambitious of a process. I support the ambition, but I see plenty of possibilities for failure.

AMEN, brother.

Unless they get crackin' on their network, they're putting the cart before the horse here.

How long will the line at GR be when they roll out XPass and people can't get adaquate data service on their smartphones?
 

Scuttle

Well-Known Member
AMEN, brother.

Unless they get crackin' on their network, they're putting the cart before the horse here.

How long will the line at GR be when they roll out XPass and people can't get adaquate data service on their smartphones?

I think battery life will be just as much of an issue as the data. I know my fully charged iPhone 4 won't make it past the mid afternoon when I take day trips to the world, so I think this is a huge issue as well. Especially if they plan on everythig in the parks being dependent on your smartphone.
 

Buried20KLeague

Well-Known Member
I think battery life will be just as much of an issue as the data. I know my fully charged iPhone 4 won't make it past the mid afternoon when I take day trips to the world, so I think this is a huge issue as well. Especially if they plan on everythig in the parks being dependent on your smartphone.

That could be because your phone spends a lot of time searching for a network since their cell network is so bad. If the network was better, your phone would stay connected and wouldn't drain as fast.

I think.
 

Captain Chaos

Well-Known Member
GPS also drains batterly life pretty quick, and in order for the app to work, you need your GPS enabled...

I had no problem picking up their network, or any network for that matter... But the GPS ran the battery life down real fast...
 

RSoxNo1

Well-Known Member
GPS also drains batterly life pretty quick, and in order for the app to work, you need your GPS enabled...

I had no problem picking up their network, or any network for that matter... But the GPS ran the battery life down real fast...

Yes, they will need to either have all guests use the smart phone devices that Jim Hill referenced on our last show, wait for smart phones to have longer battery life, or have multiple rapid charging stations available for thousands of guests per day
 
Here are some more thoughts on this. There needs to be a way to prevent AP holders or people staying offsite from booking xPasses that they won't use. The most obvious deterrants are charging for it, or making it so that you can only "schedule" your fastpasses same day.

But see, this is my concern for locals (like me) who have no need to stay at a hotel to visit the parks. So, if we decide to go to the parks on the weekend, what difference is that compared to someone from out of town who also plans to go on Saturday but they're staying at a hotel on site? I don't see how people who don't stay on site would book xpasses "they won't use" and people who do stay on site would not.

Universal gets away for including their Express Pass with a hotel stay because they only have 3 hotels and less attendance numbers. Typically, at non-peak times, you can ride most rides at the Universal parks in less than 30 minutes or take advantage of single-rider lines--which most of the big attractions have. Personally, I think Disney needs to expand the number of rides that offer a single-rider option. Usually, unless I have time for a fast pass, I almost exclusively ride Test Track as a single-rider. I would think this would help with guest satisfaction, especially with the return time enforcement. Otherwise, if Disney decides to charge for xpass, it should be applied to everyone ... raise hotel rates or offer it as an add-on. Because WDW caters more to tourists than locals, if we're excluded from perks that could potentially increase our utilization of the parks (and our satisfaction, resulting in pass renewals and food/beverage/gift purchases), then WDW loses out on a market they've only just recently been trying to reach out to (us locals). APs are crazy expensive enough as it is--it would make sense to include xpass in the cost.

Thing is, I think WDW is suffering from growing pains. It has far too many hotels, which encourages the stifling crowds. I think everyone can agree that rather than invest millions in a system that has the potential to go very badly, the money would be better spent into expanding the parks and adding attractions that are better capable of handling a large amount of people. It just bodes very badly for me when you start putting a time stamp on every aspect of your visit just to save yourself the effort in finding a good viewing spot for parades/shows/fireworks or evaluating whether or not the return window for a fast pass is something you foresee being able to meet.

If they can get the Mobile Magic app to work more efficiently and expand the service, and perhaps add more signs around the parks that give you wait times and FP returns, they'd save themselves a whole wad of cash from nixing xpass.
 

menamechris

Well-Known Member
Thing is, I think WDW is suffering from growing pains. It has far too many hotels, which encourages the stifling crowds. I think everyone can agree that rather than invest millions in a system that has the potential to go very badly, the money would be better spent into expanding the parks and adding attractions that are better capable of handling a large amount of people. It just bodes very badly for me when you start putting a time stamp on every aspect of your visit just to save yourself the effort in finding a good viewing spot for parades/shows/fireworks or evaluating whether or not the return window for a fast pass is something you foresee being able to meet.

I am quoting this because it is genius. The parks are having such a hard time right now because the parks have not been properly invested in all these years. Hollywood Studios is an absolute mess during busy times. Animal Kingdom suffers from crowds spending more time looking for something to do than actually doing anything (Oh, sorry, I guess Disney calls that "exploring the park"). Epcot is dated and hasn't gotten the attention it has deserved (it really is like a timewarp back to the 80's). Magic Kingdom seems to be the only park they are pretty interested in keeping fairly fresh and updated. BUT instead of paying imagineering to open up their vault of ideas and concepts, management would rather pay their salaried MBA's to create complicated and micromanaging systems such as this...
 

flynnibus

Premium Member
Another concern though is that it seems that Disney's infrastructure isn't ready for something like this. When free dining happens in the parks the website crashes and the phones have 45 minute waits before you can get to a person. It's not to say that Disney is incapable of upgrading their system, but it seems that recent history has shown this may be too ambitious of a process. I support the ambition, but I see plenty of possibilities for failure.

that isn't a real comparison. New free dining is having several months of new bookings/changes all slamming at once. Xpass would be just incremelike incremental ADR traffic.

The cell service point is valid and they know it. It's just a question of which way they go with it. Building a wifi network would involve cheaper devices and could be more indoor friendly - and vendor neutral. Building out the cell coverage would really require sleeping tighter with one of the carriers - which isn't universal.
 

Buried20KLeague

Well-Known Member
that isn't a real comparison. New free dining is having several months of new bookings/changes all slamming at once. Xpass would be just incremelike incremental ADR traffic.

The cell service point is valid and they know it. It's just a question of which way they go with it. Building a wifi network would involve cheaper devices and could be more indoor friendly - and vendor neutral. Building out the cell coverage would really require sleeping tighter with one of the carriers - which isn't universal.

Isn't the infrastructure and hardware required to provide tens of thousands of people a solid and fast data connection EXTREMELY expensive? I'm prett sure when you have to deliver connection to that many people simultaneously it becomes more prohibitive.
 

flynnibus

Premium Member
Isn't the infrastructure and hardware required to provide tens of thousands of people a solid and fast data connection EXTREMELY expensive? I'm prett sure when you have to deliver connection to that many people simultaneously it becomes more prohibitive.

It is - but so are cell towers and cell service. Difference is who pays and what works with it. Wifi devices are cheaper too.

Also, a wifi service doesn't have to be fast. Only fast enough for the intended service. Build light optimized sites and slower speeds are acceptable. I don't see Disney ever offering fast, general purpose wifi Internet. But you could have a throttled network build for specific devices or sites. A Disney-only wifi network would augment open air cellular.

That or let AT&T and Verizon start putting lots of radios inside the castle's spires :)
 
I am quoting this because it is genius. The parks are having such a hard time right now because the parks have not been properly invested in all these years. Hollywood Studios is an absolute mess during busy times. Animal Kingdom suffers from crowds spending more time looking for something to do than actually doing anything (Oh, sorry, I guess Disney calls that "exploring the park"). Epcot is dated and hasn't gotten the attention it has deserved (it really is like a timewarp back to the 80's). Magic Kingdom seems to be the only park they are pretty interested in keeping fairly fresh and updated. BUT instead of paying imagineering to open up their vault of ideas and concepts, management would rather pay their salaried MBA's to create complicated and micromanaging systems such as this...

Exactly. It makes me wonder, how much does all this "xpass" stuff cost compared to say, land expansions and new attractions/shows? When you think about it, MK seems the most heavily clogged because it has the greatest number of attractions--most of which are slow-loaders. If they can resist adding FP to the new Little Mermaid ride, they'll find it'll eat people up quickly without any need (look at California's version). What WDW needs more of is more people-eaters like Horizons used to be, and a few more big ticket attractions to help distribute the crowds. EPCOT just needs to be fixed, period, and both HS and AK need additional attractions. WDW needs to stop micromanaging and realize that the problem can be more widely solved with simple expansion, versus costly and complicated "systems" that are dependent on technology that is constantly changing and not 100% utilized by 100% of their guests.
 

the-reason14

Well-Known Member
Exactly. It makes me wonder, how much does all this "xpass" stuff cost compared to say, land expansions and new attractions/shows? When you think about it, MK seems the most heavily clogged because it has the greatest number of attractions--most of which are slow-loaders. If they can resist adding FP to the new Little Mermaid ride, they'll find it'll eat people up quickly without any need (look at California's version). What WDW needs more of is more people-eaters like Horizons used to be, and a few more big ticket attractions to help distribute the crowds. EPCOT just needs to be fixed, period, and both HS and AK need additional attractions. WDW needs to stop micromanaging and realize that the problem can be more widely solved with simple expansion, versus costly and complicated "systems" that are dependent on technology that is constantly changing and not 100% utilized by 100% of their guests.


I agree with this. So very true. A new themed land/area would make a lot of people happy. Sure you'll have the usual nitpickers who find fault with everything and say how this building isn't painted the right shade of green or something, but new rides, shows, attractions, lands and parks would please the masses. Then if they wanted to charge extra for new experiences via fastpass, then maybe the WDW vets won't be as salty.
 

RSoxNo1

Well-Known Member
Part of what they seem to want to accomplish with xPass will undoubtedly be a benefit. Being able to schedule attractions same day from your phone and being able to order counter service as it's a takeout order are both great benefits.

Really it's everything else that's risky/potentially unnecessary.
 

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