Bed Bugs ... EEK! A June 2013 TR

WHO: None other than myself, and of course the wife.
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WHAT: Celebrating our 1st Wedding Anniversary, well just shy of it.
WHERE: Walter Elias Disney World - POP Century Resort - Yacht Club Resort
WHEN: June 16 - 21st, 2013.

So, to preface this Trip Report a few details are needed. This will really be my first trip report, I believe I attempted another one but it was pretty weak sauce if you ask me. I will attempt to be more thorough with my reporting, thoughts, and opinions on experiences etc etc etc.

In July of 2012 we Disneymooned for a whopping 12 days, which was epic on many levels. Considering the length of stay we decided that an annual pass simply made sense. We then followed up our July trip with a weeklong stay at the Swan in March of 2013 with our best friends. We shared a room to save some money and it was overall a fun trip, despite their newbieness and my unfortunate roll of tour guide and historian.

So this brings us to THIS trip report. My wife and I can get pretty impulsive but normally something along the line keeps us in check... that is normally Expedia or Disney themselves. What I mean by that is we'll often share a few drinks then start with the "we should go to Disney next month" spiel but almost always we'll check Expedia or Kayak and we're faced with a 400 dollar flight on late notice. That is an instant trip killer for us. UNTIL this past month! We're hanging around the house after a long day of work, popped a few cold ones, threw on Pinocchio and 2 hours later we were booked for another stay at Disney. The stars simply alligned, flights were cheap at less than 250 a person (roundtrip, flying direct at good times via Jet Blue) and we were on Facebook chatting with my usual KK agent. We went back and forth with the idea of where to stay and we were acting under the guise of being economically sound in our decision making process. We almost instantly eliminated our normal Beach Club stay, with the reality of a wicked high rack rate and almost no availability in such short notice. We then downgraded to POFQ and started to discuss the impact of the bussing, size of room for the value of your dollar, etc etc etc and ultimately came down to the old "lets save some bucks" mentality... choosing The Pop Century Resort as our final stay.

I would be a liar if I didn't say I was a little nervous about the downgrade from Deluxe to Value. But at the end of the day it all comes down to your perceptions and what you value in a resort. For my wife and I we value access, not necessarily theming and resort accommodations. We enjoy the Beach / Yacht because it allows us to walk to two gates and a great collection of entertainment at the Boardwalk resort, plus a wicked nice pool eh? Be it as it may, we simply use the room as a place to crash since we're early risers and usually end our days in the parks.

EDIT: As many of you know, or may not know, I am a photographer. I now describe myself as a photography enthusiast, I now refuse to do any more paid projects. I now focus 100% on myself and my own personal life.

When it comes to photographing Disney there are many, many options to consider. Size and weight is certainly the biggest one that crosses my mind. I have had quite a few DSLR bodies from the cheapest entry levels to Nikon FX bodies. Chase Jarvis likes to say that the best camera is the one you have with you. I'm just not a huge fan of the digital world but it's certainly more convenient. I wanted something that would give me some quality while not weighing a brick. That's where this camera came into play, the Fuji X-Pro1. A hell of a lot cheaper than a Leica M9, same size, but after a week of use and reviewing the cameras files this one is going back to B&H. The camera IQ and image quality is second to none, literally it's THAT good. But there is one caveat with this camera. The autofocus sucks, period. So without going into a huge review or something I'm returning her... which makes me sad because I really wanted to like her. Every image in this TR was taken with the Fuji X-Pro1 strapped with a Fujinon 35mm f1.4. Everything will be in black and white, because that's just what I like.
 

PartOfYourWorld

Well-Known Member
Wow, what great Black and White pictures. Honestly, I loved them. i loved the feel they gave to the report. Like I knew this trip report was written by you lol. Would have seemed weird with colored photos.

And very impressed you wrote it so fast! I still have alot to go on mine (I like to write it all before I post).

I'm happy the wife loved Wilderness Lodge. I am so excited to stay there for a few days in September!!!

Thanks for writing this! :) And I enjoyed you & the wife's pics on instagram :)
 

ddbowdoin

Well-Known Member
Original Poster
Summary and update to our situation...

As we all know, we had an incident with bed bugs. The situation was handled as best as it could, Disney is truly a world class institution but we all knew this.

About a week after we got home my wife all of a sudden blew up, she had dime, nickel, and quarter size welts on her back, arms, and a few on her face. We went to the doctors and they confirmed it was a reaction from bed bugs. She was given a dose of steroids and over 6 days the welts went away.

We also were missing our rather expensive rain coats. Trying to track someone down became an issue, I was calling managers at each resort, no call backs. I would get forwarded to here, to there, back to here, back to there... etc etc etc. Finally I was directed to a claims department who helped me throughout the entire process.

I received a phone call this morning, we are receiving $1,500 dollars for lost items and damages "stress and emotion"... my reaction on the phone was, "whaaaaaattttttttttttttt"

I in no way will every claim emotional distress, I don't let things get to me to the point where my "emotions" will be effected.
 

Kristia

Well-Known Member
Summary and update to our situation...

As we all know, we had an incident with bed bugs. The situation was handled as best as it could, Disney is truly a world class institution but we all knew this.

About a week after we got home my wife all of a sudden blew up, she had dime, nickel, and quarter size welts on her back, arms, and a few on her face. We went to the doctors and they confirmed it was a reaction from bed bugs. She was given a dose of steroids and over 6 days the welts went away.

We also were missing our rather expensive rain coats. Trying to track someone down became an issue, I was calling managers at each resort, no call backs. I would get forwarded to here, to there, back to here, back to there... etc etc etc. Finally I was directed to a claims department who helped me throughout the entire process.

I received a phone call this morning, we are receiving $1,500 dollars for lost items and damages "stress and emotion"... my reaction on the phone was, "whaaaaaattttttttttttttt"

I in no way will every claim emotional distress, I don't let things get to me to the point where my "emotions" will be effected.
Just read your report. Love the pictures! Glad to hear that Disney did the right thing and seemed to go above and beyond to make the best of a bad situation. How awesome to get money back as well! Just goes to show that not blowing up and being a jerk goes along way in how customer service will (hopefully) respond likewise. Now you can replace that $300 jacket! :) We go in 3 weeks and I will make sure to check for buggies before we unpack!!
 

BoarderPhreak

Well-Known Member
Outstanding TR!

Nice to see a Fuji shooter, and presenting everything in B&W. Major props for both. I'm an M9 shooter, myself. Hey, it's smaller than the Canon 1D Mark IIn and white Ls I used to carry around!

Bed bugs eh? Man, they'll let anything stay at Pop. :D

Seriously, well-handled by WDW.
 

fractal

Well-Known Member
Sorry to hear about your wife but happy to see Disney stepping up.

Thanks again for the report and photos. I'll be sure now to check my bedding once we get in our rooms.
 

ddbowdoin

Well-Known Member
Original Poster
Outstanding TR!

Nice to see a Fuji shooter, and presenting everything in B&W. Major props for both. I'm an M9 shooter, myself. Hey, it's smaller than the Canon 1D Mark IIn and white Ls I used to carry around!

Bed bugs eh? Man, they'll let anything stay at Pop. :D

Seriously, well-handled by WDW.

returned it to B&H... too, too many issues
 

BoarderPhreak

Well-Known Member
files are insanely clean... but who cares about image quality when you can't nail focus, miss shots, and manual focus is nearly impossible. Focus by wire = three rotations from one end to the other.
They are, but you're so right. Ugh. Doesn't sound fun at all. My biggest problem is I can't read any of the buttons or menus w/o glasses. At least the M9 I can shoot by instinct alone... Try changing the ISO and other important stuff when you can't see. Heh.
 

ddbowdoin

Well-Known Member
Original Poster
They are, but you're so right. Ugh. Doesn't sound fun at all. My biggest problem is I can't read any of the buttons or menus w/o glasses. At least the M9 I can shoot by instinct alone... Try changing the ISO and other important stuff when you can't see. Heh.

would have been nice if they just had zone focusing markings on their lenses, then I could at least have a ballpark estimation for quick scenes.

There were so many moments when I saw my wife go and do something, I'd snag the camera and HUNT, HUNT, HUNT... lose the shot. Damnit!!!!!!!!!!!!!!!!!!
 

BoarderPhreak

Well-Known Member
would have been nice if they just had zone focusing markings on their lenses, then I could at least have a ballpark estimation for quick scenes.

There were so many moments when I saw my wife go and do something, I'd snag the camera and HUNT, HUNT, HUNT... lose the shot. Damnit!!!!!!!!!!!!!!!!!!
Oh now that's a total deal breaker. Yeah. Zone focus marks, distances, anything...
 

mousefreak

Well-Known Member
Just now checking your TR. Really enjoying it and all your wonderful photos.

We stayed at POP once back in Jan '11 and had no problem with bedbugs. We're staying there again for 7 nights in February. We'll give the room a fine tuned look over before moving in for the week.
 

build_it

Well-Known Member
I received a phone call this morning, we are receiving $1,500 dollars for lost items and damages "stress and emotion"... my reaction on the phone was, "whaaaaaattttttttttttttt"

On the bright side, maybe it will also help with all the souvenirs or start the savings pot for your next trip! Thanks for the great report. I really enjoyed all your photography and hearing about the steam tour. Might have to look at that the next time we go. Still have to save lots of pennies before that can happen!
 

Black Pearl

Well-Known Member
Good read. Seems like it was handled well and with some class.

Wrote in another thread about how last year I was on my honeymoon with my wife at AKL, night of the wedding in fact, and had a CM attempt to just walk into our room. Luckily I had the "chain" lock on and not just the deadbolt because it got hung up before they actually could make it in. It went unreported but I have wondered how that would have been handled.
 

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