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Bad experience at the Wilderness Lodge
- Thread starter DHS Flo
- Start date
SallyfromDE
New Member
Personally, I'd write a letter.
Meg Gilbert Crofton
WDW Resorts
Box10,000
Lake Buena Vista, FL 32830
Some times you get results, some times you don't. Let us know what happens.
Meg Gilbert Crofton
WDW Resorts
Box10,000
Lake Buena Vista, FL 32830
Some times you get results, some times you don't. Let us know what happens.
Ashley Michelle
New Member
Uh ohh 
I'm going to WL this summer, hope no more accidents happen.
Goodluck!
I'm going to WL this summer, hope no more accidents happen.
Goodluck!
CBOMB
Active Member
This is definetly the thing to do. Word it just like your post explaining everything. You came off as being very oplite, and not looking for anything other than the proper service you should have been given to begin with. At the very least Guest Relations should have at acted concerned as should have the front desk at WL.
shanny
Member
write a letter, and if, given time, you get no respose, give that meg person a ring. people ignore letters all the time, but a phone call can do a little more. hopefully it wont come to that and you can at least get a letter of apology or something, but its been my experience, in nondisney things, that a phone call can be a bit more effective. good luck and let us know how things work out!!
The OP comes across as very calm, and someone who just wanted to alert the resort to a potential problem, which should be dealt with before a more serious health hazard arose. As uncomfortable as your companion may have been, can you imagine if it were someone with underlying health problems, or a toddler? It could have been a deadly combination.
The resort was in a position to check both the food, and the food handlers, to make sure neither was a source of contamination. Sometimes, a little pep talk to the staff "One of our guests got ill after eating here; make sure you really scrub your hands" will be all that is needed. (I assume that you are all aware that you need to use soap and water, and scrub for the amount of time it takes to sing "Happy Birthday" to be really safe?)
It is also very diffricult to absolutely track down the source, as people are exposed to germs through touching railings, door handles, etc so what may appear to be "food" poisoning is actually due to germs picked up elsewhere, but the introduction of food just triggers a physical reaction. Without a complete analysis of everything involved (and I do mean EVERYTHING) you're stuck with a more likely than not diagnosis.
My in-laws suffered a case due to contaminated water from those huge orange coolers on a golf course at a VERY exclusive club. An Epidemiologist (another in-law) could only conclude that it was the most likely source...after doing a complete history of everyone involved in the incident .(my husband was the only one who didn't get sick, and the only one who didn't drink the water) In the absence of laboratory findings, that was the best that he, an expert, could do. And, as I stated, he couldn't say definitely. The course was extremely apologetic, and even grateful, as they hadn't thought about the dangers. They instituted a policy of sterilizing them (using a final rinse of bleach water) after that.
They even gave them a free round of golf for a future visit.
But I'm not sure if they would have accepted responsibility (not would I have expected them to) without a medical evaluation.
The resort was in a position to check both the food, and the food handlers, to make sure neither was a source of contamination. Sometimes, a little pep talk to the staff "One of our guests got ill after eating here; make sure you really scrub your hands" will be all that is needed. (I assume that you are all aware that you need to use soap and water, and scrub for the amount of time it takes to sing "Happy Birthday" to be really safe?)
It is also very diffricult to absolutely track down the source, as people are exposed to germs through touching railings, door handles, etc so what may appear to be "food" poisoning is actually due to germs picked up elsewhere, but the introduction of food just triggers a physical reaction. Without a complete analysis of everything involved (and I do mean EVERYTHING) you're stuck with a more likely than not diagnosis.
My in-laws suffered a case due to contaminated water from those huge orange coolers on a golf course at a VERY exclusive club. An Epidemiologist (another in-law) could only conclude that it was the most likely source...after doing a complete history of everyone involved in the incident .(my husband was the only one who didn't get sick, and the only one who didn't drink the water) In the absence of laboratory findings, that was the best that he, an expert, could do. And, as I stated, he couldn't say definitely. The course was extremely apologetic, and even grateful, as they hadn't thought about the dangers. They instituted a policy of sterilizing them (using a final rinse of bleach water) after that.
They even gave them a free round of golf for a future visit.
But I'm not sure if they would have accepted responsibility (not would I have expected them to) without a medical evaluation.
"No guest has ever been stricken by a foodborne illness...." :ROFLOL: Right. Never, in 35 years?
Again, maybe yes, maybe no, but I would have expected at least "How awful your friend is ill. I'll look into it. Can I assist you in any way?" I would say that even if I were just another guest in the next room, and you told me. Common decency, IMO.
Again, maybe yes, maybe no, but I would have expected at least "How awful your friend is ill. I'll look into it. Can I assist you in any way?" I would say that even if I were just another guest in the next room, and you told me. Common decency, IMO.
