APs getting screwed?

harlock2977

Member
The answer is simple...APs don't book rooms. Disney is in the hotel business....the parks provide a reason for you to book rooms. That's how they look at it. They veiw AP holders as moochers, plain and simple
 
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Californian Elitist

Well-Known Member
While you might think that DL is practically begging people to renew their annual passes. The fact that they have increased in price from $439 in 2009 to $699 today for the premium pass would suggest otherwise. Basic economics tells you that when prices go up demand goes down. Also I think you are a bit mistaken on DL passes most have blackout dates and do not allow you to enter on any given day.

They've increased the prices over the years because of all the new additions to the parks.
 

donsullivan

Premium Member
I'm not sure what the source of all the disdain for Passholders is but the sweeping generalizations I keep reading in this thread are actually kind of disturbing. You can find people trying to game the system in every single group of guests you look at, not just Passholders. Most using these sweeping generalizations seem to think that Passholders spend no money in the parks each year and are therefore not worth of anything. I assure you that while you can find examples of that situation (in every guest group, not just AP's) most Passholders are actually spending far more annually on resort rooms, food and merchandise than your average once-in-a-lifetime guest staying at Pop- and we're doing that year after year after year.

What this thread was started about, and what most Passholders are complaining about is how poorly and inconsistently Disney has treated Annual Passholders with regards to MyMagic+. The reality is that the key complaint here only impacts that group of Passholders who have not had a WDW resort stay since this whole thing started last year. They've continued to hide behind the 'testing' language despite the fact that it is clear the ability for Passholders to use the service is already in the systems since if you've had a resort stay you are good to go after that for FP+ reservations without a resort stay going forward.

In April 2013, Disney publicly stated that Passholders would have access to most of the features of MyMagic+ including advance reservation for FP+ 'later this year' (. Since that date we've learned that Passholders who have had a resort stay now have full access to all features of the program including advance reservation of FP+ but those who have not had a resort stay have been excluded from the program. When pushed for why this is the case, Disney is refusing to answer the question and also will not answer any questions about whether (or when) all Passholders will have the same privileges.

Meanwhile when it comes to local Passholders who visit the parks regularly, we've continued to see our ability to experience headliner attractions in the parks made progressively more difficult each month with a major transition in October, 2013. When friends are visiting from out of town we can't book in advance, so we can't ride with them when sharing a day in the parks. When we visit the parks, if we're not there within an hour of rope drop all FP's are gone for most headliner attractions on the weekend days when most of us are able to visit.

The way some here look down on Passholders with almost contempt is really amazing. Folks have tried to tell us we don't spend enough money, we can go anytime so we don't deserve it, and a whole lot more. In my case I spend over $900 on admission media alone each year and much, much more on food & beverage as well as merchandise and usually at least one Deluxe resort weekend each year. All most of us are asking is that Disney communicate what is going on and actually answer questions on the topic instead of continuing to deflect them. And then we're asking that they deliver on their published commitment to make this available to ALL PASSHOLDERS, not just a select number of them who have had a resort stay (even 1 night) and now are able to book their FP+ in advance before they visit the parks.
 

Zummi Gummi

Pioneering the Universe Within!
The answer is simple...APs don't book rooms. Disney is in the hotel business....the parks provide a reason for you to book rooms. That's how they look at it. They veiw AP holders as moochers, plain and simple

A whole lot of them do. Many people with WDW AP's are not locals. They get an AP because they visit more than once a year.
 

DVCOwner

A Long Time DVC Member
Here is what annual pass holders need to do. Run a message board for Disney Vacation Club members visiting the park. I am sure that most Disney Vacation Club members do not fill up there room to the maximum number of guest. They than could have a system to pay them $20.00 per person to add them to their reservation. That would get a magic band sent to the Disney Vacation Club member and he would mail it to the annual pass holder. I am just kidding, but as you can see there is always a way to game the system.
 

Redhawk

Well-Known Member
A whole lot of them do. Many people with WDW AP's are not locals. They get an AP because they visit more than once a year.
Yes, a few years ago my husband and I considered getting an AP when we knew we would be there twice in one year. We stayed at Disney resort properties for 8-10 nights.
 

Mukta

Well-Known Member
The answer is simple...APs don't book rooms. Disney is in the hotel business....the parks provide a reason for you to book rooms. That's how they look at it. They veiw AP holders as moochers, plain and simple
I am an AP holder and I stay at the BC for at least 10 nights a year, eat in mostly signature and TS places. I spend tons of money in WDW.
 

ford91exploder

Resident Curmudgeon
A whole lot of them do. Many people with WDW AP's are not locals. They get an AP because they visit more than once a year.

Exactly - Being DVC we (used to - don't know if we will any longer) go down 4-5 times a year with a minimum stay of 4 days with one 10-14 day stay. Now we can't even link our bloody AP's(premier passports) to MDE even after spending 12+ hours with tech support.
 

brifraz

Marching along...
Premium Member
Exactly - Being DVC we (used to - don't know if we will any longer) go down 4-5 times a year with a minimum stay of 4 days with one 10-14 day stay. Now we can't even link our bloody AP's(premier passports) to MDE even after spending 12+ hours with tech support.

I am very sorry that is the case for you. We are also DVC and AP holders. After we booked our next DVC visit (this coming summer), we linked our APs to MDE with absolutely no problem. Perhaps it was because we were using the full MDE site on a computer instead of the mobile version? We just went to tickets and passes, clicked on 'link a ticket or pass,' and entered our AP numbers. No issues. Hope it works for you soon, I would have given up on the phone after about 2 hours. Can't imagine making it to 12+!
 

ford91exploder

Resident Curmudgeon
I am very sorry that is the case for you. We are also DVC and AP holders. After we booked our next DVC visit (this coming summer), we linked our APs to MDE with absolutely no problem. Perhaps it was because we were using the full MDE site on a computer instead of the mobile version? We just went to tickets and passes, clicked on 'link a ticket or pass,' and entered our AP numbers. No issues. Hope it works for you soon, I would have given up on the phone after about 2 hours. Can't imagine making it to 12+!


We have Premier Passports which are good at both DL and WDW and Disney clearly screwed up the implementation of the interface between this system and MDE. I know a few other Passport holders and they are all having similar issues.
 

brifraz

Marching along...
Premium Member
The DL Premium AP does NOT have blackout dates nor does the Premier Passport (DL + WDW), The rest of the AP's are really intended for locals.

The standard Disneyworld Annual Pass as well as the Premium Annual Pass do not have any blackout dates. We have had both over the years and only attend during peak and holiday seasons (both teachers with a small child - no Disney during school for us). We have never been blacked out of anything. The only Annual Pass that I know of with blackout dates is the Florida Resident pass which is $150 less than a regular AP. I think those are the ones intended for locals.
 

ryguy

Well-Known Member
I would argue that this started happening when they got rid of the Magic Kingdom Club back in the day. That was the start of Disney turning its back on frequent visitors. The perks have been shrinking every year for the last 15 years. Don't be surprised if they stop the free parking program next. I don't think they treat DVC members all that great either. I guess the new reality is that WDW is truly a global destination and they cater to that market. Truthfully the last few years I visited Disney Parks I feel like I am in a third world country. No one around me in line speaks english or looks like me. I will counter that by saying that I feel that the Disney hotels are still dominated by domestic guests. But that may change too if MM+ really does give advantages to those staying on property. I am not an annual passholder or a DVC member but I hope you guys don't continue to get screwed. Good luck.
 

Andrew C

You know what's funny?
I would argue that this started happening when they got rid of the Magic Kingdom Club back in the day. That was the start of Disney turning its back on frequent visitors. The perks have been shrinking every year for the last 15 years. Don't be surprised if they stop the free parking program next. I don't think they treat DVC members all that great either. I guess the new reality is that WDW is truly a global destination and they cater to that market. Truthfully the last few years I visited Disney Parks I feel like I am in a third world country. No one around me in line speaks english or looks like me. I will counter that by saying that I feel that the Disney hotels are still dominated by domestic guests. But that may change too if MM+ really does give advantages to those staying on property. I am not an annual passholder or a DVC member but I hope you guys don't continue to get screwed. Good luck.

So I guess the only way to keep someone 'loyal' is to give them free stuff. Maybe that is the way the government keeps people loyal but I don't see why Disney would need to do that. If the only way someone can have a good Disney experience is to get free stuff, maybe they should visit some place else. I am thinking most can still have a great time without these so-called perks that others think they are owed.
 

mergatroid

Well-Known Member
Two words: Autism Hippie. To many of us she is the perfect example of what is wrong with the local AP holder (a huge sense of entitlement).

I don't think it's a sense of entitlement as you put it. If Disney had said from the start that AP holders couldn't be promised a date or even if they would ever be included in FP+ then I for one certainly wouldn't be complaining. I probably wouldn't have been happy about it, but would have accepted that was Disney's decision and then made a judgement call on which tickets Mrs M and I would purchase to best suit our needs and value for money. We purchased our premium AP's with the promise that we would eventually be included in the FP+ system as many others have, only Disney won't give any answers of when that will be.

If they'd planned to include us then they must in their minds have set a month which to do this, all things working to plan at least. If they just announced something like "We're hoping that if testing goes to plan that AP holders will be included in FP+ by March 2014 but we can't guarantee that", then at least we'd have an idea rather than being left feeling unvalued and completely in the dark. It's getting to the point where we're feeling 'conned' by the deafening silence.
 

JerseyDad

Well-Known Member
I would argue that this started happening when they got rid of the Magic Kingdom Club back in the day. That was the start of Disney turning its back on frequent visitors. The perks have been shrinking every year for the last 15 years. Don't be surprised if they stop the free parking program next. I don't think they treat DVC members all that great either. I guess the new reality is that WDW is truly a global destination and they cater to that market. Truthfully the last few years I visited Disney Parks I feel like I am in a third world country. No one around me in line speaks english or looks like me. I will counter that by saying that I feel that the Disney hotels are still dominated by domestic guests. But that may change too if MM+ really does give advantages to those staying on property. I am not an annual passholder or a DVC member but I hope you guys don't continue to get screwed. Good luck.
  • frequent visitor
  • repeat guest
  • loyal customer
  • returning guest
  • AP holder + frequent repeat guest
....all the above ...are GOLD to most businesses ...and 'most' businesses treat those patrons as such, and occasionally dole out some 'perks' to said people. And, if no material perks are able to be given ...at least some type of appreciation is shown.

.....but this does not seem to hold true in WDW. The 'loyal guest' ....is only loyal when they are booked into a WDW resort ....on site ...wallets open ....and the moment they leave ...they are simply one of 7 billion possible future guests. I honestly feel as if that's what Disney has their eye on ...and is discarding the feigned affection for those returning "Disney families".

....if they continue with this mentality .....the "Disney Side" they will most likely see ...are the backsides of all the formally loyal "guests" (CUSTOMERS) ...that are walking away.
 

donsullivan

Premium Member
Since Guest Relations has not responded to my email of 2 weeks ago on this topic I decided to call the Passholder helpline 407-560-PASS again today to request an update (not actually very helpful). The response I got was yet another round of 'I don't know what is happening or why it hasn't been rolled out'.

There is no way to tell what group this individual I spoke with is in since they transferred the call 3 times before I got there. All she kept saying is I don't know why they haven't rolled it out and was completely unwilling to attempt to obtain any additional information or or connect me to a different group that could. When I was unwilling to blindly accept that she gave me yet another email address to send a message to guest.services@disneyworld.com. I'm not convinced that address will go anywhere different that the black hole the guest communications one from 2 weeks ago went into but I forwarded my original message of 2 weeks ago and todays followup to WDW Guest Services along to that address.

In addition, after a little searching around the Internet I found an email address for Tom Staggs (Chairman, Disney Parks & Resorts). I'm quite sure this doesn't actually go to him personally but to a guest relations group that works in his office; sort of an Office of the President type of thing. I forwarded my original and follow-up request email of 2 weeks ago along to that address to raise the issue a little bit more. Nobody else is responding maybe it's time to make a little more noise a little further up the food chain.

I know I'm being a bit of a PITA on this topic but the total disregard with which Disney is treating this part of their guest community bothers me in a way I just can't describe. They are currently operating in the classic bunker mentality model of if we just don't say anything, they can't hold that against us.

I have very low expectations but if anything at all comes out of any of this I'll update here.
 

donsullivan

Premium Member
So, one of the email addresses I sent to today (don't know which one) finally got somebody's attention. I got a phone call about 5:00 this afternoon on this topic from someone at Disney. This after 2 weeks of no response from the previous email.

Unfortunately, it seem the news for Passholders is not good at all. Even within this organization, they are continuing the response that they do not have a schedule of when/if Passholders will ever have this access. She actually indicated that day-of single-day visitors will likely have advance reservation access before Passholders (it's apparently being tested now).

I decided to press the topic a little and asked why the service was available to Passholders after they've had a resort stay but not to Passholders who have not had a resort stay. I got an initial response that she had never heard of that before. She tried to discredit that statement by suggesting it might be something I'd read on a blog. While I acknowledged that I'd read it on blogs/websites I also informed her that I had been told the same thing by multiple local Passholders IRL. I even described the availability pattern (60 day advance, 7 unique days, etc..) that has been reported by those with access and she realized I wasn't just making this up to try and get something for free. She then acknowledge "now I have something to work with". I have no idea what that means.

I have a commitment that I'll get another phone call in the next couple of days with a follow-up after research on the post resort-guest availability pattern but my expectations continue to be very low.

I also pressed on the topic of the total lack of communication to Passholders on this whole topic and she acknowledged that they have handled this whole thing very badly. That doesn't really mean anything but the hope is that the more people that are pushing them for straight answers on the topic the greater the likelihood that they will finally acknowledge the mess they've created and do something about it.

I have no idea where (if anywhere) this will go but I'll update what I might learn now the I finally have somebody's attention.
 

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