• Welcome to the WDWMAGIC.COM Forums!
    Please take a look around, and feel free to sign up and join the community.You can use your Twitter or Facebook account to sign up, or register directly.

AP Refund Watch

TikibirdLand

Active Member
UPDATE: Called in today since it has been 4 weeks since my last call when our refund was "expedited". Wasn't on hold nearly as long, only about a half hour this time while they looked into it. End result is my check will be coming, but they have no way of telling me when. Excellent service!
really? I thought there'd be a smiley at the end of that sentence...
 

mgf

Well-Known Member
Original Poster
After months of calls and hours on the phone, today my very persistent CM finally figured out Disney botched the mail merge on my address and sent it to my house number and street but to a different town and zip. They are re-issuing the check and have escalated it to the finance department.

My mailing address was verified multiple times on every call, and I get plenty of other Disney mail at my address. The old address that got mixed in was almost 11 years stale. Craziness.

Four weeks. No check.
 

mgf

Well-Known Member
Original Poster
Four weeks. No check.

6 weeks. Just got off the phone. I am still in the exception pile. Has not moved since Feb 2.

On the one hand, good to know it is not lost in the mail a second time. On the other hand.... it has been 15 weeks since the first failed check was issued.
 

donsullivan

Premium Member
I’m on monthly for my AP and things were going along as normal with the payments stopped last spring and then restarted when the parks opened and the AP has been renewed once since all this craziness started. Then today, out of nowhere I got a credit from WDW AP Monthly program of $103.10. I wasn’t expecting a refund at all, but when I called in, they told me that accounting is just catching up on prorating of value of pass at the time of re-opening and determined they owed me some more money. Doesn’t make sense to me since I do monthly payment, and they stopped my payments and extended the pass while they were closed, but I’m not sending the money back.
 

JaxFLBear

Well-Known Member
I’m on monthly for my AP and things were going along as normal with the payments stopped last spring and then restarted when the parks opened and the AP has been renewed once since all this craziness started. Then today, out of nowhere I got a credit from WDW AP Monthly program of $103.10. I wasn’t expecting a refund at all, but when I called in, they told me that accounting is just catching up on prorating of value of pass at the time of re-opening and determined they owed me some more money. Doesn’t make sense to me since I do monthly payment, and they stopped my payments and extended the pass while they were closed, but I’m not sending the money back.
We received a credit totaling $122.64 (two Gold Passes). Also on monthly payments and renewed our passes last year.
 

kgoose23

Member
Figured I'd give them a couple months before I called again, since still no check. Currently on hold while they "check with the escalation team" since they can see it is still in processing. Not hopeful that this will produce any different result than my last 6 calls.
 

Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.

Top Bottom