ANYONE HAVE LUCK REDEEMING HARD ROCK REWARDS?

[danpam1024]

I called reservations before redeeming my Hard Rock Rewards free night voucher (thank goodness). Because of our schedules, we can really only go on a Saturday-Sunday I picked an off-peak time and there ARE rooms available for purchase. Of course no rooms for the rewards voucher. So I randomly asked for other Saturdays in Jan and Feb- no luck there either. I asked if they excluded weekend stays, she said "no", but I couldn't get a weekend. I'm pretty frustrated. We OBVIOUSLY spend a substantial amount of money there if we earned a free night, you'd think a "reward" wouldn't be such a hassle. It's not like I'm asking for NYE!

 

[squidward]

We had the exact same problem. We ended up canceling out Hard Rock reservation and booked Royal Pacific instead. More importantly, we canceled our Hard Rock Rewards membership.

Honestly, it isn't just a Hard Rock thing. Pardon my language, but Universal needs to remove their head from their backside when it comes to resort reservations. Disney is childs play when it comes to making changes to your reservation. Because of the disconnect between Loews and Universal, it's impossible. You have to cancel and rebook.

 

[danpam1024]

I understand blacking out dates of peak travel. But honestly, why pretend to have a rewards program if you don't let the guest use what they've been told they earned? Silliness. If I have to take a day off work to enjoy a "free night" it becomes not-so-free

 

[Gabe1]

We had the exact same problem. We ended up canceling out Hard Rock reservation and booked Royal Pacific instead. More importantly, we canceled our Hard Rock Rewards membership.

Honestly, it isn't just a Hard Rock thing. Pardon my language, but Universal needs to remove their head from their backside when it comes to resort reservations. Disney is childs play when it comes to making changes to your reservation. Because of the disconnect between Loews and Universal, it's impossible. You have to cancel and rebook.

I actually a few years back had Loews fix an issue I had because of a split reservation between Hard Rock and the Portifino. Agree, it was a mess. But Loews has a way of fixing their messes the way Disney White Glove guest services had in the past. Lowes way of fixing the issue was for a reservation for four was pushing the entire stay to Portifino, upgrading us to a suite bayside, giving us two 5 day free passes and a first day turn down service with a table of assorted chocolates for our stay.

Yes Lowes did mess up our initial reservations big time and I was beyond frustrated however they also took responsibility fixed the issue and pulled out the white gloves to encourage our future love of the resort. It worked. If you read the trip reports and read the issues Disney guests have with split stays from luggage to their dining credits being messed up and outright cancelling the 2nd leg of their trip that was completely paid for Disney isn't always on top of their game as of late.

 

[danpam1024]

I decided to call again- since we're getting closer to the date I wanted (Dec 17th) and I GOT IT!!! Happy dance

 

[JoeCamel]

I decided to call again- since we're getting closer to the date I wanted (Dec 17th) and I GOT IT!!! Happy dance

Yay! Have a great time.

 

[squidward]

Just called again for our stay in July. Once again, no availability. I'm really disappointed with this program. We've stayed over 25 nights there in 3 years, earned 3 free nights, and each year, we're told the same thing - No availability. Sorry, but that's crap. Make availability. We're staying there for 8 nights. Just give us a night for free. Don't tell me you can't do it. Just be honest and say you won't because you don't care.

 

[danpam1024]

Just called again for our stay in July. Once again, no availability. I'm really disappointed with this program. We've stayed over 25 nights there in 3 years, earned 3 free nights, and each year, we're told the same thing - No availability. Sorry, but that's crap. Make availability. We're staying there for 8 nights. Just give us a night for free. Don't tell me you can't do it. Just be honest and say you won't because you don't care.

I couldn't get anything until 3 weeks before we wanted to go. I was persistent and called a bunch of times. Good luck