Anyone else, had frustrating situations with their Travel Agent??

L

Lilly08

New Member
I posted in the Resort section yesterday and got wonderful advice.
I called Disney to see if I could put in my Hotel request.
Well, I have to go into my local travel agent. I used a local travel agent to book my family’s Christmas Disney World trip.
I have had nothing but total nightmare situations with this travel agent. Every time they have had to fix a mistake on my account it has caused even more issues on (My Disney Experience) APP. Examples, deleted park tickets, deleted special event tickets, which effected my abilities to do dinner reservations, purchasing advanced event tickets, booking special tours.
My memory maker was deleted twice. My last issue with the memory maker. It just left me speechless. Short version, I was told at 11am, not log into (My Disney Experience) till Travel Agent got word back from Disney internet help desk. Because it could cause more issues on it. She said It would be fixed by 3pm and she would call me as soon it was up. Well, I waited till 5pm and tried calling her for news. Office had closed early... I had to wait 45mins to speak with Disney for a confirmation everything was ok and I could log into (My Disney Experience)! I still haven’t received that call from her...
Misspelled names on flight tickets, twice! This happening with photo copies of everyone’s birth certificates in front of travel agent doing the fix’s!
Every time it has happened. I’ve had to wait for the travel agent office to open...
Then they will throw the blame on Disney.
I’ve spent over 48hrs on the phone with Disney internet help desk. Which in the end I’ve had to call travel agent to resolve it..
Disney World can NOT see my Disney Package. They can not add or subtract things from it. They can’t even just add notes onto it..
I’m sick to my stomach, of just having to call them to add my hotel room request this morning.. Just another bump in my road, being a mommy to 6 beautiful girls!
 
Sort by date Sort by votes
J

Jamie77

Active Member
WDW_Emily said:
My friend decided last minute she wanted to run princess with us once it was sold out, so for the first time ever we are booked through a travel agency for February. It’s been rough to say the least. Apparently since i have an app and everyone else in my group doesn’t, i have to pay for ticket still because it’s “part of the package.” They have not asked for anything such as flight info or sent reminders. It’s basically me planning my trip but booking through them so now i can’t contact Disney about anything because it’s locked.

Never Again. Friends need to sign up for RunDisney races on time.
Click to expand...

I hated playing phone tag with mine. I used a travel agent during my MouseFest 2008 trip. Never again.
 
Upvote 0
nickys

nickys

Premium Member
WDW_Emily said:
My friend decided last minute she wanted to run princess with us once it was sold out, so for the first time ever we are booked through a travel agency for February. It’s been rough to say the least. Apparently since i have an app and everyone else in my group doesn’t, i have to pay for ticket still because it’s “part of the package.” They have not asked for anything such as flight info or sent reminders. It’s basically me planning my trip but booking through them so now i can’t contact Disney about anything because it’s locked.

Never Again. Friends need to sign up for RunDisney races on time.
Click to expand...

The bit about the tickets is just one of the downsides of a package.

In general I think Travel Agents are great for some people, not so great for others. Included in "others" would be anyone who is used to planning a WDW trip and/or anyone who just loves planning :D! An AP holder would typically fall into that category I guess.

We actually booked our last 2 trips through a TA. Coming from the UK we get more protection doing it that way, but we don't book a full package. Being DVC we just book flights and car hire, giving us the "package" protection without the full accomodation & tickets part. But they aren't the same as a Disney TA, in that they wouldn't get involved in the ADRs etc.

Hopefully your trip will get sorted out soon. :)
 
Upvote 0
WDW_Emily

WDW_Emily

Well-Known Member
I would like to take a moment to say that I have changed my opinion on travel agents.

My friends 2 days before our payment was due decided to bail on me. I had already put money into the hotel and my flights were paid for so I didn't want cancel my trip. My sister decided she wanted to come with me to do the 5k and 10k. Because I booked through a TA we were able to transfer my original friends bibs to my sister. My travel agent was wonderful in fixing the whole mess and getting us a new quote.
 
Upvote 0
MagnificentMaleficent

MagnificentMaleficent

New Member
Lilly08 said:
I posted in the Resort section yesterday and got wonderful advice.
I called Disney to see if I could put in my Hotel request.
Well, I have to go into my local travel agent. I used a local travel agent to book my family’s Christmas Disney World trip.
I have had nothing but total nightmare situations with this travel agent. Every time they have had to fix a mistake on my account it has caused even more issues on (My Disney Experience) APP. Examples, deleted park tickets, deleted special event tickets, which effected my abilities to do dinner reservations, purchasing advanced event tickets, booking special tours.
My memory maker was deleted twice. My last issue with the memory maker. It just left me speechless. Short version, I was told at 11am, not log into (My Disney Experience) till Travel Agent got word back from Disney internet help desk. Because it could cause more issues on it. She said It would be fixed by 3pm and she would call me as soon it was up. Well, I waited till 5pm and tried calling her for news. Office had closed early... I had to wait 45mins to speak with Disney for a confirmation everything was ok and I could log into (My Disney Experience)! I still haven’t received that call from her...
Misspelled names on flight tickets, twice! This happening with photo copies of everyone’s birth certificates in front of travel agent doing the fix’s!
Every time it has happened. I’ve had to wait for the travel agent office to open...
Then they will throw the blame on Disney.
I’ve spent over 48hrs on the phone with Disney internet help desk. Which in the end I’ve had to call travel agent to resolve it..
Disney World can NOT see my Disney Package. They can not add or subtract things from it. They can’t even just add notes onto it..
I’m sick to my stomach, of just having to call them to add my hotel room request this morning.. Just another bump in my road, being a mommy to 6 beautiful girls!
Click to expand...

Book direct with Disney next time. Their CM's are experts in planning your WDW vacation, plus they are open 365 days a year every night till 11pm EST.
 
Upvote 0

Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.

Back
Top Bottom