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Any current issue with the app?

Discussion in 'Forum Help & Announcements' started by BuddyThomas, Mar 22, 2017.

  1. BuddyThomas

    BuddyThomas Well-Known Member

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    Hey there. I haven't been able to sign on the the app for the past three hours or so. It keeps telling me that I don't have an internet connection (I do) and to try again later.

    If i was a conspiracy theorist, I might get paranoid that this happened right after I made several posts in the new political thread. ;)

    Anyway, let me know. Hopefully I don't have to delete and reload because I don't even remember what my password is, LOL.
     
    Courtney6682 likes this.
  2. mf1972

    mf1972 Well-Known Member

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    i've been having issues since the update a few days ago. i routinely have to sign in all the time even though i click "keep me signed in." anyone else having this problem?
     
  3. hakunamatata

    hakunamatata Love Me Some Fast Passes Premium Member

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    No issues.
     
  4. mf1972

    mf1972 Well-Known Member

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    bummer
     
  5. wdwmagic

    wdwmagic Administrator Moderator

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    No issues that we are aware of.

    Does the problem also occur if you use Safari?
     
  6. mf1972

    mf1972 Well-Known Member

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    yep. i'm on this app with my iphone
     
  7. wdwmagic

    wdwmagic Administrator Moderator

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    I understand you are having the problem when using the WDWMAGIC App, but does the same issue happen if you use Safari and go to http://forums.wdwmagic.com?
     
  8. mf1972

    mf1972 Well-Known Member

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    i haven't tried it yet, but i will as soon as i can
     
  9. BuddyThomas

    BuddyThomas Well-Known Member Original Poster

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    The app seems to be doing this again. I haven't been able to sign in on the app in like 48 hours......
     
  10. wdwmagic

    wdwmagic Administrator Moderator

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    Does the same issue happen if you use Safari and go to http://forums.wdwmagic.com?
     
  11. BuddyThomas

    BuddyThomas Well-Known Member Original Poster

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    I'm on Safari on iPhone. I can access the forums via web, but cannot open the app itself for a couple of days now. Would you recommend deleting and reloading? Thanks.
     
  12. krzy4dzny

    krzy4dzny Member

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    Adding on that I am experiencing the same issues for the last few days as well. Iphone App gives internet access error but can login via safari
     
  13. wdwmagic

    wdwmagic Administrator Moderator

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    Can you take me through the exact steps so I can try and reproduce it?
     
  14. wdwmagic

    wdwmagic Administrator Moderator

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    Can you give the exact steps you are taking and the messages you are receiving? Thanks
     
  15. krzy4dzny

    krzy4dzny Member

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    As soon as I click on the app the WDWMAGIC page opens and right away a popup appears that says "There is a problem retrieving data from the server, please check your internet connection or try again later." With an Ok button. Clicking the button brings me to the WDWMAGIC page again with the above statement at the bottom.
     
  16. wdwmagic

    wdwmagic Administrator Moderator

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    Thanks. What device are you using? and is this using Wifi or Cellular network?
     
  17. BuddyThomas

    BuddyThomas Well-Known Member Original Poster

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    Exact same as described by krzy4dzny. I think I should just uninstall and reinstall, right? And hope for the best? Or something? ;)
     
  18. krzy4dzny

    krzy4dzny Member

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    I am on Iphone 6 and it occurs on both wifi and cellular.
     
    BuddyThomas likes this.
  19. BuddyThomas

    BuddyThomas Well-Known Member Original Poster

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    Same thing here. For at least a week now.
     
  20. wdwmagic

    wdwmagic Administrator Moderator

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    Is it happening every time for you both, or sporadically?

    Could you try closing the app by double pushing the home button, and swiping up the WDWMAGIC app. Then open it again from the home screen.
     

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