I had a strange, rather irritating, issue with Jim in the Magic Kingdom parking turnstile yesterday. On our way through the gate, he asked if he could scan my AP, which of course I said yes. After he scanned it, he looks at his screen and goes "Woah! Red flag!" He then looks at me and says "where did you get this?" I explained to him it was my annual pass, to which he said, "oh no it isn't. On my screen here it says it belongs to a 15 year old boy. You clearly aren't 15." I told him that must be some kind of error, that I'd been a pass holder for years and had this particular AP since last spring when they converted everyone to RFID passes. He kept shaking his head saying "nope". I asked if he'd like to see my ID to verify, and he said, "we're way past that, I'm getting management right now." So he called his supervisor, while we were still right there in the gate, with cars behind us, honking horns in annoyance. I had no choice but to wait, since Jim was still in possession of my AP.
When the supervisor (Mike) arrived, he couldn't have been friendlier. He looked at the screen and rather than being accusatory like Jim explained that it appeared to have the birthday wrong and just asked to see my ID. He verified all of my other information and politely apologized and said I should just visit guest relations to get them to update the birthday. He apologized for Jim's "confusion" and explained to Jim that next time if the ID matches, to just let the guest through and recommend they visit guest relations.
A very helpful guest relations cast member (Cierra) fixed the issue and thought it probably had something to do I with our recently registering magic bands to our accounts and linking them to our AP's for an upcoming stay ("the new system is very buggy right now.") She fixed it and even gave our whole group a fast pass for the inconvenience it caused. She also said Jim should not have been "so gung-ho" about insisting there was an issue. She took down his name and booth number.
I'm very happy the two cast members were helpful and friendly and able to resolve the issue. Both Mike and Cierra were great. Jim, however, needs some additional guest service training- he probably should not have immediately accused me of running some kind of scheme. It didn't bother me much, because it was ultimately resolved, but if my mother or boyfriend had been the ones accused (both of whom were with me in the car), they would not have been nearly as patient as I was. I can only assume Jim was new and was told to be on the lookout for potential scams. He probably thought he had uncovered some kind of scheme.
Anyway, like I said the situation was resolved and all was well, just wish it didn't require so much hassle.