CoraJack
Account Suspended
What a day! I called CRO 3 times and all 3 times I got different answers from them. Someone needs to do some serious training in that office or offices! I wanted to try and switch my ressie to the new discount code that was just given out --BBK. I just wanted to see if it would save me any money.
The first rep asked me if I was "just doing this to save money" and I said well yes, if it could give me a bigger discount then I want to do it. She told me that the Poly (and I quote) "Is completely booked solid for the week you are traveling." She went on to say of course, that the BBK code was completely booked since the resort was booked.
OK so I hung up and thought about it for a few minutes. I called again--asked if the Poly was completely booked up for Nov 14 through the 19th. The woman asked me if I wanted a reservation and I said no I already have one but I was talking to a rep earlier who told me it was completely booked and I don't believe it. If it IS then maybe I better reconsider the time I'm travelling. This lady told me she only had lagoon view rooms for (I think) it was $286 a night.
So then I went to make my plane ressies. Turns out if I leave a day earlier I can get a drastic savings on the airfare -- I get more magic with an extra day plus a savings so I called back CRO to see if I could add a day to my ressie. Low and behold--guess what?????? NO PROBLEM!!!!!!!!!
In summary--first the Poly was "completely booked", next the Poly "only had lagoon view rooms", then when I wanted to add a day to my ressie in a GARDEN VIEW ROOM they said, "Sure, no problem???!!!"
What is wrong with this picture?
Christina :hammer:
The first rep asked me if I was "just doing this to save money" and I said well yes, if it could give me a bigger discount then I want to do it. She told me that the Poly (and I quote) "Is completely booked solid for the week you are traveling." She went on to say of course, that the BBK code was completely booked since the resort was booked.
OK so I hung up and thought about it for a few minutes. I called again--asked if the Poly was completely booked up for Nov 14 through the 19th. The woman asked me if I wanted a reservation and I said no I already have one but I was talking to a rep earlier who told me it was completely booked and I don't believe it. If it IS then maybe I better reconsider the time I'm travelling. This lady told me she only had lagoon view rooms for (I think) it was $286 a night.
So then I went to make my plane ressies. Turns out if I leave a day earlier I can get a drastic savings on the airfare -- I get more magic with an extra day plus a savings so I called back CRO to see if I could add a day to my ressie. Low and behold--guess what?????? NO PROBLEM!!!!!!!!!
In summary--first the Poly was "completely booked", next the Poly "only had lagoon view rooms", then when I wanted to add a day to my ressie in a GARDEN VIEW ROOM they said, "Sure, no problem???!!!"
What is wrong with this picture?
Christina :hammer: