That experience tainted me forever for travel agents. I know they are not all the same as that, but I am very gun shy about it now. The only one that I would consider using again is the member here that works as a cruise travel agent. I'll be contacting her to book that when I can get everything lined up right (schedules). The AAA agent wouldn't have been bad if she had just done her job. Like I said, I didn't mind switching resorts to get the discount, but she just assumed that switching resorts was not an option so she was going to skip the discount.
I went into the situation apprehensive, and I should have listened to my gut. I had always booked our own trips anywhere we have ever gone, and I booked through AAA because I was supposed to get an extra discount for doing that as well as the Disney discount. Never happened. Every trip I have booked I have had zero problems getting through to Disney and making the necessary changes. I never sit on hold for very long (usually), and I even ended up with two Be Our Guest table service ADR's on our last trip. I have been really lucky I guess, but that AAA agent was worse than useless.