maybe all the money generated from the LLs will go towards a maintenance fund.
maybe all the money generated from the LLs will go towards a maintenance fund.
Disney obviously knows the amount of downtime. There's a nightly spreadsheet ("Attraction Downtime Report") produced with per-ride downtime across property. And it includes pre-opening "ramp-up" downtime, when the CMs are trying to bring a ride up for the day.
Here's a sample:
View attachment 840744
This survey is measuring the guest perspective of what Disney already knows. So it answers the question "How much of this do guests notice?"
They've run similar surveys for Rise of the Resistance.
Whatever the results are, the internal debate is around the perverse incentive of Lightning Lane revenue.
The last time I compiled those nightly reports into an annual number, Rise was averaging around 2 hours of downtime per day. But it probably generates $25MM in LLSP revenue.
So the internal debate is "How does Park Ops convince Jackie Swisher to fail at her annual performance appraisal goal for Lightning Lane revenue by bringing Rise down for the 6 months it needs to fix its issues?"
Jackie, as most people would, has to this point looked at those survey results, looked at her career path and performance bonuses, and decided that the survey results aren't that bad.
Same debate for Tiana's at MK.
This is what I mean when I say Disney doesn't need to artifically inflate wait times to sell Lightning Lane. All it needs to do is not spend the time and money to fix these reliabilty problems.
The downtime, by itself, will convince people to buy Lightning Lane. And nobody's doing a nickle up at Folsom for fraud. Plus they save money on maintenance. It's a win/win.
Also, Tiana's is in the top 3 of highest-rated rides in the MK, along with TRON and Space. It'll be #1 by June.
ETA: Link to WSJ story about internal data from Disney with LL revenue numbers.
And here we are.This is what I mean when I say Disney doesn't need to artifically inflate wait times to sell Lightning Lane. All it needs to do is not spend the time and money to fix these reliabilty problems.
The downtime, by itself, will convince people to buy Lightning Lane.
Unfortunately you are 100% correct.Instead of having the mindset of "How can we enhance offerings to boost guest satisfaction and attract both new and returning visitors", it's "How much can we get away with before the guests get ticked off and don't come back".
This mindset doesn't stop when (if?) Bob leaves. It's infected the entire company.
I can't make out what they're saying. So I'll fill in the blanks (forgive me, I think the recent weirdness of some of the other threads is rubbing off on me):Oh good. When the ride is down we can listen to the door.
Unless they turn off the audio when the ride is down.
That would make a great running post...."Things overheard from Tiana's Sweatshop Foods Factory Break Room".....
I'll start: "if we can get the critters to play music for a party for free, can we also get them to pack boxes and run the factory for free?
“Why aren’t we invited to the party?”That would make a great running post...."Things overheard from Tiana's Sweatshop Foods Factory Break Room".....
I'll start: "if we can get the critters to play music for a party for free, can we also get them to pack boxes and run the factory for free?
"Don't we sell meat products here? Do all these animals running around know that we plan to slaughter them?"That would make a great running post...."Things overheard from Tiana's Sweatshop Foods Factory Break Room".....
I'll start: "if we can get the critters to play music for a party for free, can we also get them to pack boxes and run the factory for free?
"Don't we sell meat products here? Do all these animals running around know that we plan to slaughter them?"
There’s also a regular gumbo.No, Tiana has gone vegan with the plant-based “7 Greens Gumbo” at DLRs Tiana’s Palace…
View attachment 841260
You know, because of all the Southern vegans that existed back in the 1920’s.
“Hey, it could be worse - the last group of workers that messed up were sent to work in the Star Wars Hotel.”"Divorce? Isn't that a little extreme?"
"She barely acknowledges he exists. It's been a long time comin' if you ask me."
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