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    Customer Service area?

    Agreed. We should've just stuck it out behind all of those guests. Hindsight is truly 20/20.
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    Customer Service area?

    True. I objected when they wanted to hold my helmet until I was ready to leave, and said that they would put it on the table behind the counter. Judging by the look of the table, we might have been the only ones they made that statement to, because the table was empty. Maybe I am making a...
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    Customer Service area?

    Brent, okay good points indeed. Therein lays the problem here. They approach us with the "new" problem. We get it resolved they send us on our way. Next year, it's a new "problem", and we're back to square one again... I really didn't want a refund Brent. I wanted to go back out in the...
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    Customer Service area?

    Javs I agree. People will sue you nowadays because they don't like the color of your eyes. I understand that the Liability that Disney carries must be huge. However, wouldn't you agree that it seems that Disney and all of its employees should be on the same page here? You can't have the guard...
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    Customer Service area?

    Just out of curiosity- How many members on this board are Disney employees? I'm starting to think most are. I've never seen a few members defend one thing and attack those that are simply stating what happened during their visit like this board has....
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    Customer Service area?

    Miss M, I agree with most of you post except the very end. I can't believe that I have ot explain this again..... We obey there rule for that year, only for them to change it the next. What kills me is that you write your post as if your the one calling the shots - It floors me that the...
  7. D

    Customer Service area?

    When we walked through security last night, the first checkpoint checked our helmets, and said, "Thank you". We walked maybe 5 steps, the the head of security checked our helmets just to be sure, and said, "Okay guys, have a great night in the park". Tye was the Park Manager last night and he...
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    Odd Halloween Thought...

    Urban, I actually have a thread started on this. I'm afraid that you might have misread what I was trying to say. We were told that if we wanted to stay in the park, that we would have to surrender or helmets to them, (Town Hall), then pick them up on the way out. I guarantee that if you asked...
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    Customer Service area?

    Data, there were A LOT of adults and children wearing masks last night. Try telling that to the adults prior to them buying the tickets... NSS would flop.
  10. D

    Customer Service area?

    Some on this MB, I think, can kind of see where I'm coming from. The point that the rules are up for anyones interpretation is the one thing that was frustrating for me last night. I'm not asking for the sympathy card here, in fact three of you seemed to take joy in my plight. Nice. If it...
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    Customer Service area?

    I'm sorry if this topic has come up in the past, so if the Mods feel that they have to move it so be it. Disney fans, I had an UNMAGICAL night tonight. Please let me explain- I along with two to four of my friends have done the Mickey's Not-So-Scary for the past 5 years. We'll go once to...
  12. D

    Odd Halloween Thought...

    DON'T!!! Just tonight, 10/23/09, I was kicked out along with 2 of my friends because our Star Wars costumes were too authentic. We've been doing Not So Scary for 5 years, and tonight was the last night we will be doing Not So Scary. Tye, the Park Manager, needs to be re-trained on how to treat...
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