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I will agree about a portion of CP students that view their experience as a vacation. Not sure about the guest relations aspect as I have never needed assistance. I may be totally wrong but I think the majority of people who don't enjoy their Disney vacations create most of their own problems...

I would like someone to provide an example of declining guest service. It is frequently thrown around but rarely with any specific examples. Not being sarcastic....Just want to know what the general opinion is

Actually, most guests at WDW do not realize that you are able to hold a FP for a ride and a show (Stitch, Philhar, LMA) at the same time. I don't think its publicized very much due to the fact that guests seem to get confused about this type of thing. Just might help clear up the confusion!

Yes, Stand By literally means Stand By. Guests with FastPasses are always the majority in the mix of the guest flow. IMHO FastPass is not necessary on any continuously loading ride. HM used to have FP until the CM's proved that it only made things more difficult and created longer waits for...

One simple reason....Because it has FastPass. Fastpass does nothing but create looong pointless standby waits. Imagine the speed of ONE line boarding a continuously moving ride. Without Fastpass, that attraction would have no more of a wait than the TTA. Their hourly throughput capabilities...

The only issue I have with FastPass is that things work better without it. I know I have used this in a previous post but...Last year when they changed out the fastpass printers to the thicker larger paper stock, FastPass was not available for approximately 3 days (one ride at a time of...

I suppose it would be appropriate for me to clarify a couple of things I left out in the midst of my rambling. I have never told a guest they could not eat or drink while in line. I am not sure about other areas but we simply ask that all food and drinks be finished before boarding the ride...

Hi Everyone, I think I just need a place to vent for a moment. I am a CM (I shall leave my area of business a mystery) and am becoming increasingly worried about the level of courtesy and caring of the average park guest. I don't want to sound like i'm complaining about working at the most...

The part I just can't grasp is why a group of 40 would have to stay together all day, and experience every attraction together. Why not do it like 99% of groups and enter the park (each person with their own ticket) and split up into groups of 3 or 4. It makes everything much more pleasant for...

I'm perfectly fine with one person getting 4,5, even 10 fastpasses. As long as this person is the best one from the group who knows how to use the machine that a toddler could use by accident. But please, why can't the tour groups manage on their own like big boys and girls?

Hi Everyone, I think it's finally time for my first post. As many of my friends will tell you, nothing gets me more excited than an argument over fast pass! I personally had the pleasure of being stuck behind a "tour guide" at an Expedition Everest fast pass machine who had a stack of at...