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Grind out those profit margins...

I'm a seasoned Disney guest veteran, former cast member in CRO, and former strategy consultant on a variety of projects to Disney Parks & Resorts. The simple fact, and I've posted about this before, is Disney changed their guest strategy over a decade ago. Originally Disney was focused on...

Did you ever get to experience the Polynesian Resort when its beach was usable and you could swim? How about the Grand Floridian? A "Polynesian" or "Floridian" resort without a usable beach and waterfront is just a resort. Disney can do better, and they should.

People forget that Seven Seas Lagoon is man made, and therefore it's entirely reasonable to expect Disney to get off their lazy arses, get creative, and do something about it. One idea: reconfigure the Poly layout so the watercraft rentals and such are closest to the TTC and the beach is...

My four children feel Disney World is too expensive for the value delivered. Not just tickets either; but also hotels, food, and other events. They view Disney as money-grabbing profiteers who are out to make a buck by catering to the wealthy. Certainly I've made comments about how expensive...

Needs a Frozen makeover

Given the outright greediness of the current regime in charge, I'd be surprised if they don't find a way for guests to "sponsor" the park themselves for an extra $10k, similar to sports stadiums. "Disney's Open Air Mall presented by The Stephenson Family" has a nice ring to it. Gives all...

From what I see, no, so I expect you're right, although I didn't know about the wine. What does it say when just about the only creative leader at Disney is AWOL?

I agree there are so many creative opportunities within DQ. The travesty of it is all John Lasseter needs is about 30min to come up with a plan to resurect it, and with the Star Wars, Marvel, Classic Disney and other franchises available, there is NO REASON for it to continue through its death...

At Carowinds here in the Charlotte, NC area, for rides with tighter body size limitations they put a car mock-up at the entrance for people to size themselves BEFORE getting in line. I know UNI does this as well at the Hulk ride, because I tried it and don't fit primarily because of my...

I thought it was me replying, but I haven't been recently! Sorry but it's funny to me to find someone who's the exact same height, weight, and waist. Hope you had a great time and thanks for being so specific for me :)

Interesting. I never considered travel to a foreign country a right, but it reads like that's how Venezuelians feel about the US.

We need to make one tweak and then let the market work it out. We need to make it illegal (collusion) for any company to share or allow to be shared compensation information with other companies. Why? What many don't know is there is a $1B+ business in compensation management. Firms collect...

I agree, and I believe it's the by-product of the skyrocketing prices. Disney World is an insanely expensive place now, so people feel compelled to get every ounce of whatever it is they feel they've bought in while they're there. I've witnessed guests taking everything from flatware and...

Really? MAY apply? That's the most hopeful thing I've heard in years! Now I'm actually hoping we get something at least as good as you suggest ;)

You are correct! Although the planning started in 2002/2003 the actual roll-out of changes to shift from a maximum lifetime value to maximum trip value strategy started to gain momentum around 2005. All the changes to the ticketing structure, scaling up the rate of yearly ticket price increases...

Reservationists are warned about going "off script" or providing unofficial information over the phone, and given how often they are monitored (a lead or trainer listens in live while watching everything being done on the computer) and the repurcussions there's good reason to comply. Yes I know...

I would if I cared anymore, but I don't. Disney lost me four years ago when our children started to complain that nothing had changed from our prior year trip. They started asking to go to Universal, Sea World, Legoland, Kennedy Space Center. Then I did the analysis on the rapid price...

I'm not convinced that's true. There are people who egregiously violate any sense of fair play as discussed, but there are also those who make reservations without any sense of surety they'll be able to take advantage. Some of those people will make reservations and manage their time...

Disney has historically done a bad job of strategic planning when it comes to its theme parks. The parks are large assets that don't make money unless people visit. And the value is perishable. Every ticket, room, or meal below maximum capacity not sold is a lost revenue opportunity...