tirian
Well-Known Member
The resort became world-famous and established its reputation despite having only ONE CHARACTER MEAL, and that was at Lake Buena Vista Village/the Disney Village/DTD/Disney Springs.WOW, I just cant keep up with this thread. SO after thinking about this tragedy I come to the conclusion that Iger and company are really missing the mark here. I couldn't agree more with @tirian and @GoofGoof . But in the big picture the summation of these additions are going to be what will eventually hurt WDW. Yes, Iger is giving the rubes what they want. More IP packed attractions. But they are also pricing out the lower and middle class families. The whales expect quality, value. That's why they buy a Mercedes. If a Mercedes all of the sudden becomes a piece of junk they will no longer buy it. Same with the parks. The reason why WDW became the most popular vacation destination on the planet was because of quality and value, not IP's. I contend that even Mickey Mouse himself wasn't the draw. It was the incredible accommodations, impeccable service and maintenance. Hospitality at its finest. People didn't mind paying. Once those things are gone So will the discerning guest. The best thing a business can acquire is a loyal fan base, you lost that and the erosion begins to set in. Is this where Disney and WDW are now? IMO yes! You may have not liked Eisner but he didn't kill the loyal fan base like Iger is doing. I believe Eisner just made some mistakes. Costly? yes but Iger in his infinite wisdom is literally crushing all the that building of customer loyalty that started with Walt. His legacy? A theme park half way around the world that most Americans will never see. Great Bob, just great! Ok so you say its all about the share holders? Being one of them myself I hardly believe that Shanghai will do little to effect the share.
I don't mind the foam heads; they're part of the overall experience. But they're not the only reason to go to the Vacation Kingdom of the world.