Is maximizing profit at the expense of the customer experience “nefarious?” Is it something corporations never, ever, ever do - or is it in fact very, very common? What we’re seeing here is one of the most baffling aspects of modern America - almost every once respected expert is now disregarded at best and demonized at worst - doctors, professors, lawyers, teachers, bureaucrats, politicians, scientists, etc - except for corporate executives, who are increasingly seen as all-knowing and infallible.
As for the claim that corporate decisions are prompted by the wise deliberations of an informed team of insightful sages rather then by the momentary whims and biases of one powerful individual - have you read any business history? Or followed the news?