The Miscellaneous Thought Thread

[chadwpalm]

People who don't expect good let alone adequate customer service are the reason we're in the cesspool we are today.

There's two sides to every coin. I've worked customer service and know there are a lot of entitled people who are never happy about anything. There are also a lot of people who like to abuse the "customer is always right" adage and act abusive toward employees. People like to abuse policies and it removes the companies trust in the customers to always approach things with certain reasonability.

Employees are humans too and have breaking points and don't want to be yelled at or treated like garbage all day either.

There should be a sense of mutual respect in both directions. Sorry, but the customer isn't always right. Sometimes when people (or companies) take an inch, society expects a mile.

 

[mickEblu]

The real issue I see here is passing on those great beer battered fries for coleslaw or mandarins.

 

[Parteecia]

Which meals did you guys order?

Edit: NVM, I see now the Smoked Beef Brisket comes with Picked Jalapenos.

Not to question the validity of your statements, I'm baffled by these two:

"I asked if I could swap for mandarins (not an option online)."
"My friend's sandwich came with jalapenos. She hadn't seen the option to remove them online"

When I try to order in the app (surprisingly you can when not in the parks) I see this:

View attachment 846738

Before even adding it to the cart it asks which side you want (where you can choose between the oranges and coleslaw). Kind of unmissable, actually.

On just about all the items there is a pulldown to customize your selection. In this case you can say "No, Thanks" to the jalapenos.

Maybe you guys don't have screens as tall as mine and didn't know to scroll down to see those options?

I don't disagree that even if the customer makes a mistake that there should be good customer service to make it right, but at the same time they are dealing with large quantities of orders and I understand their frustration. I know a lot of people hate mobile ordering.....or technology for that matter.



Help me understand......are you implying that if you completely finish your meal and lick the plate clean, if you weren't happy about the meal in some way you are entitled to a full refund? I wanna make sure I'm reading that correctly.

I got the chicken tenders. It comes with fries and cole slaw and doesn't offer an option to swap either out.

Lol, we don't have the biggest phones but we were walking and ordering and she flat missed "customize your order" which honestly isn't easy to see anyway with old people eyes. Should she be punished for that?

And yes, that is exactly how Disneyland used to operate. I would have to send someone else to apologize because I couldn't bring myself to do it when they were obviously taking advantage.*

I'm not asking for that level anymore -- although it would be nice -- but most regular restaurants and certainly In-N-Out are more accommodating than what we got. Disney service is now below the level of a basic fast food place.

*Just to add that two friends were eating at Napa Rose years ago and saw the people at the next table pull this trick. The poor waiter had to apologize and bring more free food. My friends sympathized with him and tipped him extra.

 

[Parteecia]

There's two sides to every coin. I've worked customer service and know there are a lot of entitled people who are never happy about anything. There are also a lot of people who like to abuse the "customer is always right" adage and act abusive toward employees. People like to abuse policies and it removes the companies trust in the customers to always approach things with certain reasonability.

Employees are humans too and have breaking points and don't want to be yelled at or treated like garbage all day either.

There should be a sense of mutual respect in both directions. Sorry, but the customer isn't always right. Sometimes when people (or companies) take an inch, society expects a mile.

I've worked enough of those jobs too (see above). I still went into every encounter with positive expectations and gave them the benefit of the doubt. Do you think we deserve the treatment we got? I swear we are nice and apologetic when we ask.

Here's another example. A different friend (hm, they all seem to be troublemakers) and I were at one of those Greek/Mexican/Sandwiches/ Burgers/Breakfast etc everything fast food restaurants. She ordered a burger but forgot to say lettuce wrap. When they brought it she saw her mistake. They whisked it right back to the kitchen, fixed it, and gave us some extra Ranch cups just because.

So I stand by saying that Disney doesn't even meet the very low bar of fast food customer service.

 

[CaptinEO]

I've worked enough of those jobs too (see above). I still went into every encounter with positive expectations and gave them the benefit of the doubt. Do you think we deserve the treatment we got? I swear we are nice and apologetic when we ask.

Here's another example. A different friend (hm, they all seem to be troublemakers) and I were at one of those Greek/Mexican/Sandwiches/ Burgers/Breakfast etc everything fast food restaurants. She ordered a burger but forgot to say lettuce wrap. When they brought it she saw her mistake. They whisked it right back to the kitchen, fixed it, and gave us some extra Ranch cups just because.

So I stand by saying that Disney doesn't even meet the very low bar of fast food customer service.

I'd bet you a million dollars the Disney apologists would not stand for the same treatment they get at Disneyland if they were in a fast food restaurant. Some people in the Disney fandom will literally put up with the worst when it wouldn't even be acceptable anywhere else.

If an employee aggressively threw food away like that in front of me I wouldn't go back to wherever it was. But if it's a Disney employee people will feel bad for them. Fact is retail, fast food, etc is busy whether you are at Disneyland or in a local mall but the difference is people pay way more just to step foot into Disneyland.

 

[Disney Analyst]

I firmly believe in good customer service, and think kindness and grace should try to be given, especially if mistakes were made when ordering.

However, I also feel, if you choose to use the app to mobile order, you do have some responsibility to ensure your order is correct, and if you miss provided options on the app, you should own the mistake, see if a change can be made after the fact, or pick off the Jalapeños and move on with your life.

If there are modifications you need not presented on the app, you probably want to wait in the line to order in person.

But regardless, CM's should be kind, even if they cannot fix your situation themselves.

 

[Parteecia]

I firmly believe in good customer service, and think kindness and grace should try to be given, especially if mistakes were made when ordering.

However, I also feel, if you choose to use the app to mobile order, you do have some responsibility to ensure your order is correct, and if you miss provided options on the app, you should own the mistake, see if a change can be made after the fact, or pick off the Jalapeños and move on with your life.

If there are modifications you need not presented on the app, you probably want to wait in the line to order in person.

But regardless, CM's should be kind, even if they cannot fix your situation themselves.

Really? At a theme park? Using an app that many will use for the first and only time? By people of widely varying levels of tech proficiency and language skills?

She said she made a mistake. Their response was too bad. Is that world class customer service? Or even generic fast food level service?

I will add that I had the same order the week before. In that case I took back the cole slaw after trying it. The excellent CM said no problem, took it back and handed me two mandarins. It is possible.

 

[Disney Analyst]

Really? At a theme park? Using an app that many will use for the first and only time? By people of widely varying levels of tech proficiency and language skills?

She said she made a mistake. Their response was too bad. Is that world class customer service? Or even generic fast food level service?

I will add that I had the same order the week before. In that case I took back the cole slaw after trying it. The excellent CM said no problem, took it back and handed me two mandarins. It is possible.

As I said, I believe in customer service, and think kindness should be given with mistakes. No one should be treated rudely, but it also doesn’t mean there is always a resolution available, especially for user error.

If I missed the very clear “no jalapeño” option, I’d certainly own my mistake.

I made my first trip to Disneyland since 2011 last year. Used the app for the first time without issues. But I also did research, practiced at home getting used to the app, and ordered food carefully when in the parks.

 

[Parteecia]

As I said, I believe in customer service, and think kindness should be given with mistakes. No one should be treated rudely, but it also doesn’t mean there is always a resolution available, especially for user error.

If I missed the very clear “no jalapeño” option, I’d certainly own my mistake.

I made my first trip to Disneyland since 2011 last year. Used the app for the first time without issues. But I also did research, practiced at home getting used to the app, and ordered food carefully when in the parks.

They do have room to resolve customer error because they did it before. This time they went with attitude instead.

As I mentioned before, she owned it. Does a mistake deserve the treatment she got? Also, "very clear" is subjective, especially when you have vacation/theme park brain.

Good for you. I would wager that you are not the average visitor. And it shouldn't be so hard to visit a theme park and use their app that you have to practice beforehand. That's just crazy talk. This shouldn't be the SATs. And you're allowed to miss some questions on the SATs.

 

[Disney Analyst]

They do have room to resolve customer error because they did it before. This time they went with attitude instead.

As I mentioned before, she owned it. Does a mistake deserve the treatment she got? Also, "very clear" is subjective, especially when you have vacation/theme park brain.

Good for you. I would wager that you are not the average visitor. And it shouldn't be so hard to visit a theme park and use their app that you have to practice beforehand. That's just crazy talk. This shouldn't be the SATs. And you're allowed to miss some questions on the SATs.

You clearly didn’t get the nicest people this go around, and that’s a shame.


Hopefully next time you have an easier time, and you should definitely suggest to them to modify the ordering for that strips meals, since you’ve had it twice now.

 

[Parteecia]

You clearly didn’t get the nicest people this go around, and that’s a shame.


Hopefully next time you have an easier time, and you should definitely suggest to them to modify the ordering for that strips meals, since you’ve had it twice now.

It bothers me because we both got different CMs but the same bad sub-generic-fast-food attitude. All customers are now required to order perfectly or suffer the consequences.

Lol, they haven't taken my suggestion to return to selling Plaza Inn chicken ala carte. I'll keep trashing the cole slaw and begging for mandarins. And enjoying the fries.

 

[coffeefan]

If a restaurant makes me order through the app and then won't even let me modify my order, I'll just stand at the window and demand to speak to the manager so I can order in person. Service workers are there to serve me and they need to know their place.

Do you, but having attitude is a good way for your food to include some special ingredients haha.

 

[Consumer]

That’s not what Space Mountain is about. Space Mountain is about going zoom through space. Keep it simple!

 

[Misted Compass]

That’s not what Space Mountain is about. Space Mountain is about going zoom through space. Keep it simple!

Infinitely preferable to Cosmic Rewind though.

 

[MoonRakerSCM]

Meringue Mountain

 

[Phroobar]

Disneyland doesn't have the room to build that. At Tokyo, they built that behind the original and then demo the original for the courtyard.

 

[Agent H]

Anyone else think it’s weird that you can’t get Disney+ in the hotel rooms at Disneyland and world? Seems like it would be a good perk to include. Get people hooked on it at the resort and maybe they will buy it at home.

 

[mickEblu]

Anyone else think it’s weird that you can’t get Disney+ in the hotel rooms at Disneyland and world? Seems like it would be a good perk to include. Get people hooked on it at the resort and maybe they will buy it at home.

Yes. Over the Christmas break I stayed at Pixar Place for the first time and thought it was really weird they didn’t offer it.

Guess I might as well leave my review of the Pixar Place hotel here. One and done for us. It was the only onsite hotel we hadn’t done yet- didn’t even go when it was Paradise Pier. I only did it because I had some gift cards. Otherwise I can’t justify the price. Kids were bored and/ or sick for the most of the break and my son was begging me to stay there so we did right before they went back to school. I mean the hotel it’s fine for what it is but overpriced even by Disney standards. I think for another $100 go stay at the Disneyland Hotel. Or save $200 and go to the Westin. I think one big miss is that they went with those big character portraits behind the front desk. Super cheesy. Should have been a cool mosaic or stylized concept art.

The pool area (not the actual pool that is very basic) and slide area aren’t bad but I hurt my ankle pretty good. At the end of the slide my legs went flying up and came down really hard on ankle/ Achilles right on the side the slide that felt like cement. Guess they mean it when they say keep those legs crossed. Also I’d love to know who chose the smooth slippery tiles all around the pool. Seems like a liability nightmare. One tiny jacuzzi. And I mean tiny.

The rooms were nice enough. I think Joe from Soul playing piano in the lobby is a nice touch. The private entrance straight into Pixar Pier (that they close at noon but you can use to exit all day) is a nice perk and much better than the “private” entrance to DCA at the Grand.

They honestly need to just knock the thing down and start over. Have it be a well themed hotel to go with Avatar or whatever other land ends up on the Simba lot.

 

[Agent H]

Yes. Over the Christmas break I stayed at Pixar Place for the first time and thought it was really weird they didn’t offer it.

Guess I might as well leave my review of the Pixar Place hotel here. One and done for us. It was the only onsite hotel we hadn’t done yet- didn’t even go when it was Paradise Pier. I only did it because I had some gift cards. Otherwise I can’t justify the price. Kids were bored and/ or sick for the most of the break and my son was begging me to stay there so we did right before they went back to school. I mean the hotel it’s fine for what it is but overpriced even by Disney standards. I think for another $100 go stay at the Disneyland Hotel. Or save $200 and go to the Westin. I think one big miss is that they went with those big character portraits behind the front desk. Super cheesy. Should have been a cool mosaic or stylized concept art.

The pool area (not the actual pool that is very basic) and slide area aren’t bad but I hurt my ankle pretty good. At the end of the slide my legs went flying up and came down really hard on ankle/ Achilles right on the side the slide that felt like cement. Guess they mean it when they say keep those legs crossed. Also I’d love to know who chose the smooth slippery tiles all around the pool. Seems like a liability nightmare. One tiny jacuzzi. And I mean tiny.

The rooms were nice enough. I think Joe from Soul playing piano in the lobby is a nice touch. The private entrance straight into Pixar Pier (that they close at noon but you can use to exit all day) is a nice perk and much better than the “private” entrance to DCA at the Grand.

They honestly need to just knock the thing down and start over. Have it be a well themed hotel to go with Avatar or whatever other land ends up on the Simba lot.

The first time I thought of this was in 2019 when my family stayed at wilderness lodge for Christmas. We were watching the 90s x-men show at the time and I specifically remember asking the front desk if the rooms had Disney plus as for the Pixar place hotel compared to what was there before it might as well be well wilderness lodge in terms of theming.

 

[Phroobar]

Yes. Over the Christmas break I stayed at Pixar Place for the first time and thought it was really weird they didn’t offer it.

Guess I might as well leave my review of the Pixar Place hotel here. One and done for us. It was the only onsite hotel we hadn’t done yet- didn’t even go when it was Paradise Pier. I only did it because I had some gift cards. Otherwise I can’t justify the price. Kids were bored and/ or sick for the most of the break and my son was begging me to stay there so we did right before they went back to school. I mean the hotel it’s fine for what it is but overpriced even by Disney standards. I think for another $100 go stay at the Disneyland Hotel. Or save $200 and go to the Westin. I think one big miss is that they went with those big character portraits behind the front desk. Super cheesy. Should have been a cool mosaic or stylized concept art.

The pool area (not the actual pool that is very basic) and slide area aren’t bad but I hurt my ankle pretty good. At the end of the slide my legs went flying up and came down really hard on ankle/ Achilles right on the side the slide that felt like cement. Guess they mean it when they say keep those legs crossed. Also I’d love to know who chose the smooth slippery tiles all around the pool. Seems like a liability nightmare. One tiny jacuzzi. And I mean tiny.

The rooms were nice enough. I think Joe from Soul playing piano in the lobby is a nice touch. The private entrance straight into Pixar Pier (that they close at noon but you can use to exit all day) is a nice perk and much better than the “private” entrance to DCA at the Grand.

They honestly need to just knock the thing down and start over. Have it be a well themed hotel to go with Avatar or whatever other land ends up on the Simba lot.

Still sounds like the same place I stayed at when it was Paradise Pier. The art work changed but the pool is just a basic pool with a small jacuzzi on top of the parking garage. It was just a place to sleep with no other perks. I remember the gym wasn't that great. You also have along walk to get the parks.