So to answer some questions about why the call we made took so long.
Note: if any of this was explained ahead of time on the website it wouldn't have been necessary to be explained to us, but it isn't.
- Give options of dates
- Explain room type and layout in detail as the suites do not have an overhead layout map available.
- Explain insurance- We were familiar with cruise (real cruise) insurance, but wanted to understand why we would want it for a land based trip
- Explain cancellation policy- It's different than a regular Disney trip. Pay in full within 90 days and then it's a 60-half 30- all cancellation policy.
- Price of the suites- There was absolutely no pricing on the suite categories so you were just calling blind and hoping they don't say "20 grand"
- Booking the captains table.. there was a whole spiel. we ended up booking it both nights
-Can you leave the ship for whatever reason and get back on (I know it's silly, but not listed in the FAQ
- Cast member has to explain the Disney play app / the data pad /the data bands. / how a tablet or phone is required even for the children. I was aware of all of this, but they go over it anyway. You also feel like you have to be polite.
- Is there a pool? Lol, but my wife is legitimately angry she can't pay 10 dollars a minute to swim in space.
There are many other questions and long things they have to go over with you even if you are familiar.. Still 4.5 hours on hold. insane. imagine if your cell phone drops the call.