Large Piece Falls off Monorail - Being Evacuated

[Driver]

It seems like some common sense could be involved like:

If the cover falls down, push it back up (here's how) and clip it into place. If it's a recurring issue, report it to maintenance.

Please don't fix the AC system in the Monorail nor change its tires nor repair doors nor try to separate the cars from the train.

I think the problem is that people want to draw a line in the sand which, again, stops your employees from thinking. If you have good employees they should be smart enough to know when/where to stop and you don't really need to define that line, if they do try to help but end up going too far then you tell them, "Thanks for trying but let's let maintenance handle that next time."

In this case of a simple recurring Issue i agree with showing a CM how to put the cover back. But let's look at it from this angle, suppose it was acceptable to fix it yourself and you have a cast member that feels intimidated that their job maybe on the line if they don't get in there and do the task when they know in their heart it's beyond their capabilities. Now you just put them in a bad spot and back to safety what if they hurt themselves in the process. A workers comp. Insurance guy is going to ask why did that person touch that? Is that their job? Was he trained to do that? It just opens a Pandora's box of issues. I don't disagree with your line of reasoning I'm just looking at this from different angles. In my previous line of work I got caught up in a few issues that I happen to witness. When you get to court the lawyers are like off the hook tearing up people's testimony.

 

[Dapper Dan]

The important thing is that quarterly profits for Parks & Resorts are up 9% so who cares if the maintenance budget isn't big enough to do any actual maintenance. Now let me distract you with some new Star Wars stuff. You guys like Star Wars, right?

 

[rsm]

I think it makes sense for them to call maintenance - however silly it seems. I'm not specifically talking about the AC cover, just in general.

Even a well-intentioned helpful employee could inadvertently cover up the symptom to a much larger problem which could inherently be dangerous, which is why trained specialists exist. For example. to the untrained eye, a breaker popping on an electrical panel seems like a simple fix to get things back up and running - but flipping a breaker to force a circuit back on can in and of itself cause a fire in rare instances, or worst, eliminate a safety flag that would have alerted a trained eye to a more serious problem.

 

[Kman101]

I love how people make broad assumptions as if they know how things are inspected and run.

 

[KBLovedDisney]

 

[Monorail_Orange]

I love how people make broad assumptions as if they know how things are inspected and run.

First off, I agree. I think, though, the appearance of the trains has gotten so bad that it lends credibility to the idea of neglect. The good news is that someone seems to have realized this, Orange looks fantastic, and each train is will be getting the same treatment, in turn.

 

[s8film40]

It seems like some common sense could be involved like:

If the cover falls down, push it back up (here's how) and clip it into place. If it's a recurring issue, report it to maintenance.

Please don't fix the AC system in the Monorail nor change its tires nor repair doors nor try to separate the cars from the train.

I think the problem is that people want to draw a line in the sand which, again, stops your employees from thinking. If you have good employees they should be smart enough to know when/where to stop and you don't really need to define that line, if they do try to help but end up going too far then you tell them, "Thanks for trying but let's let maintenance handle that next time."

Yeah, sorry. You would never be management material at WDW with ideas like this.

 

[Brad Bishop]

In this case of a simple recurring Issue i agree with showing a CM how to put the cover back. But let's look at it from this angle, suppose it was acceptable to fix it yourself and you have a cast member that feels intimidated that their job maybe on the line if they don't get in there and do the task when they know in their heart it's beyond their capabilities. Now you just put them in a bad spot and back to safety what if they hurt themselves in the process. A workers comp. Insurance guy is going to ask why did that person touch that? Is that their job? Was he trained to do that? It just opens a Pandora's box of issues. I don't disagree with your line of reasoning I'm just looking at this from different angles. In my previous line of work I got caught up in a few issues that I happen to witness. When you get to court the lawyers are like off the hook tearing up people's testimony.

I'm trying to be common sense. Lawyers are not about common sense. Lawyers stop everything because: there might be a lawsuit.

The court isn't about doing what is right or fair, it's about wealth redistribution. If you want to adhere to that then send your employees off on a month long "here's how to empty a trash can" training camp so you can have that on record that you showed them, in explicit detail, how to empty a trash can and what to look out for. You can have them sign off on multiple forms acknowledging their understanding and completion of the "How to Empty a Trash Can" 160hr training course. Then instruct them that their only job is to empty trash cans. If they are found doing anything else, even picking up a piece of paper, which the training program did not cover because that's not emptying a trash can, they will be terminated immediately.

That's how you handle it if you want do it it for lawyers (and probably OSHA) and it makes absolutely no sense. We live in a legalistic and purposely dumb society as a result.

I know what you're saying but, at some point, can we tell the sue-happy idiots to shove it and not make everything overly legalistic? Can a guy work a broom without having to involve a union, specialized training, lawyers, and a stack of documents?

I know what the unfortunate answer is to that: no. (because: lawyers)

Take the training. Sign all of the papers. Do your job. Don't do anything else. Above all don't think or try. Go home.

 

[The Mom]

Please stay on topic. Thank you.

 

[KBLovedDisney]

Any updates on fixes or refurbishments of the monorails, or has this been ultimately put on the back burner due to the Gondola construction (if that has even started yet)?

Or is there another thread that I need to read up on for this kind of info?

 

[NormC]

Any updates on fixes or refurbishments of the monorails, or has this been ultimately put on the back burner due to the Gondola construction (if that has even started yet)?

Or is there another thread that I need to read up on for this kind of info?

Have you seen Orange? She is beautiful. That is the start of what is to come.

 

[Figment2005]

First off, I agree. I think, though, the appearance of the trains has gotten so bad that it lends credibility to the idea of neglect. The good news is that someone seems to have realized this, Orange looks fantastic, and each train is will be getting the same treatment, in turn.

Speaking of which, Gold is currently in the paint booth as we speak. Also in regards to those covers, they generally don't fall on their own, but are unintentionally, or sometimes intentionally, pulled down by guests. With regards to putting them back up, and I know it doesn't have anything to do with your post, the spring clips are under a lot of pressure and it would be easy to injure yourself trying to put it back. Most veterans in the department know how to put them back, but it is still against policy to do so. It literally takes maintenance 30 seconds to snap it back and isn't worth a possible injury.

 

[Figment2005]

Also Red is currently getting the AC treatment, so that is why it hasn't been out lately.

 

[s8film40]

Speaking of which, Gold is currently in the paint booth as we speak. Also in regards to those covers, they generally don't fall on their own, but are unintentionally, or sometimes intentionally, pulled down by guests. With regards to putting them back up, and I know it doesn't have anything to do with your post, the spring clips are under a lot of pressure and it would be easy to injure yourself trying to put it back. Most veterans in the department know how to put them back, but it is still against policy to do so. It literally takes maintenance 30 seconds to snap it back and isn't worth a possible injury.

Funny thing is I've put those hatches back up hundreds of times and never injured myself. Yet I've found countless other ways to injure myself on a monorail, cab door latches probably being number one.

 

[Monorail_Orange]

Speaking of which, Gold is currently in the paint booth as we speak. Also in regards to those covers, they generally don't fall on their own, but are unintentionally, or sometimes intentionally, pulled down by guests. With regards to putting them back up, and I know it doesn't have anything to do with your post, the spring clips are under a lot of pressure and it would be easy to injure yourself trying to put it back. Most veterans in the department know how to put them back, but it is still against policy to do so. It literally takes maintenance 30 seconds to snap it back and isn't worth a possible injury.

Also Red is currently getting the AC treatment, so that is why it hasn't been out lately.

That explains why Gold was the only train we did not see out when we were last there at the end of June. I asked a monorail cast member if Gold was in the shop as we hadn't seen it out in 3 days (while seeing every other train, including Orange), but she didn't know. (And I mean she actually did not know, she even consulted a paper that showed train assignments for the day looking for Gold once I asked.) Also, when we rode on Red during that trip, one of the cars had a substantial condensation issue working from the A/C. Again, it's really reassuring to see and hear things are happening to address the monorails' issues. The last few trips we've made, I've noticed improvements in the cabins being kept up with too.

 

[Disone]

First off, I agree. I think, though, the appearance of the trains has gotten so bad that it lends credibility to the idea of neglect. The good news is that someone seems to have realized this, Orange looks fantastic, and each train is will be getting the same treatment, in turn.

Blue does as well and gold is currently half disassembled back stage getting the treatment orange and blue already have. .

 

[PizzaPlanet]

Another monorail broke down today and had to be towed according to the site that shall not be named.

 

[Rteetz]

Another monorail broke down today and had to be towed according to the site that shall not be named.

That's nothing new really. Monorails get towed all the time.

 

[zakattack99]

Another monorail broke down today and had to be towed according to the site that shall not be named.

That was the worst "news story" I have ever read. Literally says how the monorail are disinagrading then contradicts himself at the end.

Also how long does it take to paint a monorail?

 

[Maeryk]

That was the worst "news story" I have ever read. Literally says how the monorail are disinagrading then contradicts himself at the end.

Also how long does it take to paint a monorail?

They don't just do paint. Typically, if it's going in long enough for a paint job, they will also be doing significant other work on it at the same time.