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Why hasn't WDW reservations addressed/fixed the unbelievably long hold times?
- Thread starter retroeric
- Start date
Parker in NYC
Well-Known Member
No need for them to do it. People keep on comin‘.
donsullivan
Premium Member
This isn't unique to WDW. Pretty much the entire hospitality and transportation industry is going through the same thing. Have you tried to call an airline call center lately? I had to wait 2 hours on hold with Delta last week for a problem that could not be resolved on the website or over Twitter support.
Queen of the WDW Scene
Well-Known Member
- In the Parks
- No
I have never waited more than a few minutes.
Hit 0 through the prompts.
For the heck of it I just called and when a CM picked up I hung up.
Hit 0 through the prompts.
For the heck of it I just called and when a CM picked up I hung up.
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Weather_Lady
Well-Known Member
I've had to call JetBlue half a dozen times lately and had hold times between 30 and 90 minutes.
What JetBlue offers, however, that Disney doesn't, is the option to request a callback -- so my time "on hold" doesn't have to inconvenience me, and when I finally get to talk to an agent, I feel appreciative that they called, rather than annoyed that their employer has just wasted hours of my time. Why Disney can't extend that courtesy to its guests (and to its telephone operators) is a mystery to me.
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Interesting. I can't even get through. I just tried one minute ago.
MickeyCB
Well-Known Member
I agree the hold times are crazy, but today is particularly bad because they released the boo bash tickets today.
Through most of the day on multiple Disney lines there were many "your call can't be completed as dialed", or a busy signal etc. etc.
Parker in NYC
Well-Known Member
Nice to take up a spot in the queue!
Queen of the WDW Scene
Well-Known Member
- In the Parks
- No
Well I could have been buying Boo Bash tickets while on the phone.... Its my time and my dime so I can call if I want to.
Besides I was actually giving some advice and decided I should back it up.
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Roy G. Dis
Well-Known Member
Every aspect of Disney's "tech" seems like they took a different path in the road. Their website, their apps, Disney+, etc... all of it looks great but operates like .
Parker in NYC
Well-Known Member
Yes, you can do what you want. Doesn't mean I have to like it. (Hence... an internet forum).
BaconPancakes
Well-Known Member
Right? Trashy…
phillip9698
Well-Known Member
Why does Disney use a local number and not an 800 number?
Like many things; because they can.
Makes no difference now. Back in the day calling area code 407 from outside Central FL costs per minute. Now it doesn't matter.
phillip9698
Well-Known Member
I know it doesnt matter now, was just wondering as its an interesting tidbit.
Must be some reason a company as big as Disney with as many out of town guests it receives didnt use a toll free number. Does anyone know why?
networkpro
Well-Known Member
- In the Parks
- Yes
Because it costs on a per call basis to route that number to the local number. Given the call volume, its quite a pretty chunk of change not to have calls hit a busy signal.
donsullivan
Premium Member
Since the vast majority (I know, not all) are calling on cellphones nowadays, and there is no long distance charge on cell phones, the cost to the caller is exactly the same dialing 407 numbers as a toll free number. With that in mind why should Disney pay extra for all the minutes on a toll free number when there is no benefit to most callers since they aren’t paying long distance anyway.