French Quarter
Well-Known Member
Well to recap my car situation - there was nothing wrong with the brakes, the installed the tail light and license plate light and completed the inspection and charged me $0. The guy said he put it in the computer as a "recheck - client complaint" but he has no idea what Pep Boys could have seen that caused them to fail the safety check. Interesting to say the least. Well, since all it cost me was time and it could cost me MORE time to complain, I'm going to move on and just no go back to Pep Boys for anything service related. I will, however, write a letter of praise to the Mavis Discount Tire corporate offices (with a cc: to my local location) because I find praising someone for good is not done nearly as often as it should.
That is wonderful costumer service. Nice to hear.