alright i love my disney trips and anytime we have a problem the cast members are more than willing to help us out and correct it, and with all the times i have been there ive never wanted to complain....but this time was aweful.... we checked in at the all star resorts and we had added an additional night after we booked it, confirmed and paid for to keep the same room.....well we tell the person who checked us in (who had the worst attitude i have ever seen in disney or wherever), she obviously didnt want to do any more work than she had to so she told us we dont do anything with the confirmation until we check out, we told her 3 times that we were told that we need to check it in upon arrival....we also paid for and requested a preffered room, which we didnt get, she said "we were lucky to get the room we got" so the day we are to checkout and re-checkin comes (let me just add its my nephews birthday and we brought him down there for it) and guess what.....our room isnt available, and they are booked....so after arguing and wasting half of the day at the front desk we checked out and stayed at a $39 days inn, now the front desk manager was friendly and tried to help but she couldnt do anything because this girl did her job wrong, the manager did give us 1 day park hopper passes but that didnt really help the problem....so basically the full day in the parks for my nephews birthday turned into arriving at the parks at 3 and we couldnt stay out late because we had to leave early in the morning....it wasnt a very magical experience and i just want to let the higher ups know about it
-
The new WDWMAGIC iOS app is here!
Stay up to date with the latest Disney news, photos, and discussions right from your iPhone. The app is free to download and gives you quick access to news articles, forums, photo galleries, park hours, weather and Lightning Lane pricing. Learn More -
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
Where do i write to complain?
- Thread starter cmor42180
- Start date
I would complain!
My wife just got back from a not so magical vacation. Everything that could go wrong did. She wrote a 4 page letter voicing her complaints. Less than a week later what seemed to be a very high up person called. She is getting 30% off her room refunded to her. As well as a free 3 day park hopper good thru 2010. She was thanked for the feed back. They want to know what is wrong so they know what to correct.
Complaining works...
My wife just got back from a not so magical vacation. Everything that could go wrong did. She wrote a 4 page letter voicing her complaints. Less than a week later what seemed to be a very high up person called. She is getting 30% off her room refunded to her. As well as a free 3 day park hopper good thru 2010. She was thanked for the feed back. They want to know what is wrong so they know what to correct.
Complaining works...
Upvote
0
Monty
Brilliant...and Canadian
- In the Parks
- No
Email and snail-mail addresses are available in this thread.
Upvote
0
Dwarful
Well-Known Member
Oh I am so sorry for the problems. Nothing ruins the day than being stuck fixing problems that are beyond your control. We are going in August. We have one mother who is adding two nights stay. She booked and paid for her room but was told that she would have to check out and check right back in and that she MAY or MAY NOT get the same room. They thought with our trip she would get the same room because we have a total of 11 rooms in our group. So I could see that maybe someone on the starting side gave you some bad information. But how could they NOT have your room if it was booked and paid and you had the confirmation. If anything they should have immediately found you a room at another Disney location even if they had to bump you up to a moderate with them taking the hit on the cost difference. Sounds like someone really dropped the ball on this one. I'd def. go with a paper letter in the mail with your problem to at least let them know.
Upvote
0
SANDKRUSER
Member
What a mess for you - I would write a letter.
Our last trip, we were at Pop Century - we had 5 nights on the dining plan and then 5 nights with my AP discount. We were told at the beginning we had to check out and check in and get new room keys, etc. and that we may have to move. The night before our check out date, I stopped and talked to Guest Services and again told them we did not want to move. The next morning I called and was told to come to Guest Services - I did - they kept us in the same room and had the room keys waiting - so we did not have a problem, but I can imagine what a mess this was. I would sure think that Disney would accommodate you or compensate you.
I would say in the future for anyone in this circumstance, stop by and talk to Guest Services and remind them to check on the reservations. It may help - it did for me.
Our last trip, we were at Pop Century - we had 5 nights on the dining plan and then 5 nights with my AP discount. We were told at the beginning we had to check out and check in and get new room keys, etc. and that we may have to move. The night before our check out date, I stopped and talked to Guest Services and again told them we did not want to move. The next morning I called and was told to come to Guest Services - I did - they kept us in the same room and had the room keys waiting - so we did not have a problem, but I can imagine what a mess this was. I would sure think that Disney would accommodate you or compensate you.
I would say in the future for anyone in this circumstance, stop by and talk to Guest Services and remind them to check on the reservations. It may help - it did for me.
Upvote
0
PurpleDragon
Well-Known Member
I'm sorry to hear about your issue, it sucks that you got a less than enthusiastic CM to work with you. I've never had that problem even when checking in at 2AM, the CMs have always been polite and helpful. I know its a bit late for it now but you should have asked for a manager during checkin to get them to verify your extra day and confirm it for you.
But I think if you write a letter to the snail mail address given above, someone from management would be more than happy to try to find something to make ammends for your bad experience. Good luck.
But I think if you write a letter to the snail mail address given above, someone from management would be more than happy to try to find something to make ammends for your bad experience. Good luck.
Upvote
0
SallyfromDE
New Member
I think Disney picks and choses what complaints they want to listen to. I had trouble a few years ago with our room at AS Movies. The phone didn't work, there was a hole in the wall, the safe didn't work. There was baby formula running down the front of the bureau that I ended up cleaning off myself after a few days. There was bandaid stuck to the bathroom floor for several days. And on our last night, the little one says "what's this" and before I could get to her, she popped a piece of chocolate from under the bed into her mouth. It was so old, it was white. Everything else I could deal with, but the chocolate thing was disgusting. I stopped at Guest Services on our way out and the line was so long I gave up. Tried again when we got back. It was our last day and I thought our time was more valuable then waiting in line. So when I got back, I wrote a complaint letter. I wanted them to know there was a problem.
A few weeks later, I got a message saying that someone from corp would call me. About a week later I get a call from Rachel. She listened to everything was very understanding and thanked me for letting them know. About 2 months later, someone on another board posted that they had a complaint and wrote Disney. They complained that they went at Xmas and the characters were not dressed up in holiday outfits. This Rachel called them and gave them the one day park passes.
Now I'm thinking. Did my complaint get taken seriously? Or did I get lip service? After all, IMO, a baby eating old chocolate form a nasty dirty room is more of an issue then seeing a character wearing a Xmas dress. So I wrote again. I made sure to emphsize that I was not asking for anything, other then verifcation that my complaint was taken seriously and that appriopiate action was taken. (I had mentioned the incident above with another vacationer and I was concerned they thought I wanted something for nothing).
A few weeks later, there is a message on my answering machine from this Rachel. She says I should have had my problem handled at the front desk instead of waiting to write. The problem was addressed and there was nothing else to be done as she followed the Disney guideline. (yet she was able to give out passes to someone complaining that a character wasn't dressed in holiday attire?)
Good luck and let us know what happens with your complaint.
A few weeks later, I got a message saying that someone from corp would call me. About a week later I get a call from Rachel. She listened to everything was very understanding and thanked me for letting them know. About 2 months later, someone on another board posted that they had a complaint and wrote Disney. They complained that they went at Xmas and the characters were not dressed up in holiday outfits. This Rachel called them and gave them the one day park passes.
Now I'm thinking. Did my complaint get taken seriously? Or did I get lip service? After all, IMO, a baby eating old chocolate form a nasty dirty room is more of an issue then seeing a character wearing a Xmas dress. So I wrote again. I made sure to emphsize that I was not asking for anything, other then verifcation that my complaint was taken seriously and that appriopiate action was taken. (I had mentioned the incident above with another vacationer and I was concerned they thought I wanted something for nothing).
A few weeks later, there is a message on my answering machine from this Rachel. She says I should have had my problem handled at the front desk instead of waiting to write. The problem was addressed and there was nothing else to be done as she followed the Disney guideline. (yet she was able to give out passes to someone complaining that a character wasn't dressed in holiday attire?)
Good luck and let us know what happens with your complaint.
Upvote
0
PintoColvig
Active Member
Sometimes, when it comes to Disney, it is just better to complain to me. At least I would sympathize. :shrug:
Upvote
0
Magic Maker
New Member
wdw.guest.communications@disneyworld.com
Also if there is a problem with your room, like the above described situation, such as cleanliness etc. Call the front desk from your room and demand to have a supervisor visit your room ASAP. When you show them in person to a supervisor they will defiantely do something right then and there.
Also if there is a problem with your room, like the above described situation, such as cleanliness etc. Call the front desk from your room and demand to have a supervisor visit your room ASAP. When you show them in person to a supervisor they will defiantely do something right then and there.
Upvote
0