Hi. Name's Mike. I work for the Disney Reservations Center (no, I won't tell ya what my stage name is.
![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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French Quarter, or as we refer to it, 1O, was closed in may for an estimated 2 year multi-million dollar renovation. They're replacing all the furniture, the carpet, wall paper, etc etc... the interior of every single room will be all new when it reopens in 2005.
You ever want the straight dope on promotions, or weird stuff you're told when you call DRC, email me and ask me about it...
Right now, our biggest hang up is with ppl booking Mears Motor Shuttle as their airport transfers. People are experiencing 2-4 hor waits at McCoy waiting for a bus, and last night I spoke with a guest whose bus drove circles around the airport for 45 minutes before leaving, causing her to be late for her priority seating at Narcoosee's.
Meanwhile, don't be surprised if you start noticing a change in the mentality/cordiality of the agents you get on the phone after January. They're restructuring the entire DRC system to run on a "salary + incentive" program, where the more we sell, the more we make. The newhires they're bringing in are being hired based on past sales background rather than customer service/call center experience as it was done last year when I came onboard.
So basically, customer service is taking a back seat to get more sales, and agents are going to be leaping over each other trying to get that revenue... So if you call in to modify your dates, for example, invariably there's gonna be some jerk who cancels your original booking and rebooks it just to get the revenue, which means mistakes could be made in the rebooking of your res, the original agent has to file a complaint and prove his sale was stolen, etc etc etc... It's all a big mess. They're so understaffed from people walking out over pay issues (most of us make less than 9 dollars an hour despite coming from jobs that paid over 11.00... and the new people are being started at 9.80-10.50 WITHOUT us being raised to an equal level) that we've all been working a manditory extra ten hours of overtime a week since July, and that was after doing manditory over time in January when they thought we'd be in peak, and march, april, and may for the Fairytale package. )
Now... here's something that will mae the ownersof this site very happy... At DRC, we have a system called Folios we use to keep up-to-date on standard rates, special events, and so on. It's our "all answers guide" if we don't know something. One of the sections is called "The Same Page" which is a collection of Disney World Rumors that guests may callin and ask about. It's there so we will know what they're talking about. Well, guess where most of those rumors are directly linked from? Not our own site, no. WDWMAGIC.COM.
-M