People are terrible at knowing what they want.
Did you know you wanted an iPhone?
Granted, Disney could improve, but it’s a tough ask for people to make a list of what they want and have it turn out optimally. You’d have the same problems you have now...some people mad, some people happy.
I think Disney should listen to big picture ideas, but people can’t build rides, park plan, and dream up storylines and themes.
I want Disney to keep the crowds down, wow me, keep it clean, have a great cast, etc. How they do that is what makes Disney, Disney.
I agree. In Disneyland, Walt created something people didn’t know they wanted. Since then, millions of people have experienced it and love it. As much as I want Disney to respond to guest input, I’m not sure that giving people what they say they want would necessarily be a good thing.
That said, if the choices are “give people what they say they want” or “give people a pale imitation of what we used to give them,” I’m not sure which would be better. I’d prefer that someone lead with a vision for Disney parks that give guests something they didn’t even know they wanted until they experienced it.