The best moment for me happened on our second trip to WDW in 2000. We had just gone on TGMR at MGM for the first time and had the front seat in the car. My daughter, Valerie, fell head over heels in love with "Mugsy" the gangster and he talked to her through the entire ride. She was 8 at the time. When it was over, she immediately asked when we could go on the ride again. After about 5 minutes of non-stop Mugsy questions, I told my husband that there would be no living with her until we go see Mugsy for a second ride. I spoke to a cast member about Valerie's new love and he took us through a door to more CMs who made sure that we'd be on a "gangster" ride. They were charmed by my daughter's affection for Mugsy and happy to help. Unfortunately, Mugsy had finished his shift for the day so they told Val that he had to go back to Chicago to the other gangsters. She was disappointed, but understood.
Suddenly, a CM came running out to the loading area and whispered to the other CMs. Mugsy was back! I heard one say to another, "He wants her name". We got on the ride and there he was, waiting for us at the shoot-out. He had a hand-written note, addressed to Valerie and calling her the "sweetest little sweet-pea 'dat' he ever saw", which we still have.
I later found out that Mugsy's real name was Dean and he had taken off his costume and was leaving when he heard about the little girl with the big crush. He suited up and took the ride just for my daughter.
After 8 years at MGM, Dean left to go to California to sell a screenplay that he had written. We think of him often and hope that his career is flourishing. He was a true example of the magic of Disney. If anyone on this board knows Dean, please send him our thanks.