We can now modify dining reservations via MDE!

DManRightHere

Well-Known Member
Yeah but there must be a way around that. Maybe if you assign a credit card to your band and are not staying on property it could charge your card as you make purchases rather than one big transaction at the end of the day. I'm no expert on those sorts of things but I'm rather sure there would be some method to make it happen.

I agree. Possible linking a card at a ticket window so they can check ID. Charge the card in increments of $100. I thought I was told at AKL we would be charged in $200 increments. I also asked if it were possible to pay the balance with gift cards and I was told I could before meeting the $200 increment, but I forgot my goft cards!!
 

Cesar R M

Well-Known Member
Thats a very welcome addition. I was with the fear of losing my california grill reservation because I at first tought only my mother and I were interested.. then the sis's kids said they had the money for it.
Had to browse the site every day.. for a month.. 3 times per day.. to get the proper reservation XD
 

JiminyandTink

Well-Known Member
I understand trying to minimize the per transaction fees but I'm going to use my card no matter what. Not really minimizing it at all.

It's possible it might also have something to do with not having your credit card information stored on the actual magic band vs. having just an id# on your magic band that is linked to your credit card information on your room reservation. That way your credit card information isn't at risk through RFID theft.
 

raven

Well-Known Member
On the same lines of adding guests to a reservation, does anyone know if they are allowing parties of less than 4 guests at Be Our Guest now?

I've tried walking up and making reservations for 2 people on three separate occasions in the past and have always been turned down with no explanation until I go to Guest Relations to complain about it. They tell me it's because all of their tables seat 4 or more people and putting only 2 people at a table leaves empty seats that cannot be filled. Now I understand that need but this is supposed to be a somewhat romantic restaurant, correct? Why wouldn't they just add 2-seater tables then? I'm sure I'm not the only one who's been turned down for this reason. "Sorry. I understand it's just you and your spouse dining but you will need to find 2 more guests for a reservation here." o_O

At least I get FastPasses out of it every time I bring it up to GR.
 

Cesar R M

Well-Known Member
On the same lines of adding guests to a reservation, does anyone know if they are allowing parties of less than 4 guests at Be Our Guest now?

I've tried walking up and making reservations for 2 people on three separate occasions in the past and have always been turned down with no explanation until I go to Guest Relations to complain about it. They tell me it's because all of their tables seat 4 or more people and putting only 2 people at a table leaves empty seats that cannot be filled. Now I understand that need but this is supposed to be a somewhat romantic restaurant, correct? Why wouldn't they just add 2-seater tables then? I'm sure I'm not the only one who's been turned down for this reason. "Sorry. I understand it's just you and your spouse dining but you will need to find 2 more guests for a reservation here." o_O

At least I get FastPasses out of it every time I bring it up to GR.
The Wall Street answer would be "you're not profitable enough.. only 4 people makes us an acceptable intake of money".
 

ford91exploder

Resident Curmudgeon
And I understand that. But just another example of how Disney has turned into a money-hungry corporate giant.

And it's because of policies like these that I no longer have an annual pass at WDW. Stuff like this is how companies destroy themselves this kind of thing works for a while but eventually it hits an inflection point and things go downhill 'overnight' to the casual observer, To the long term obeserver OTOH it's just the endpoint for a trend which began years previously
 

ford91exploder

Resident Curmudgeon
The Wall Street answer would be "you're not profitable enough.. only 4 people makes us an acceptable intake of money".

Yup a new stat DRPT (Daily Revenue per table) that F&B managers have to beat or be dinged on, Gods above what happened to making magical experiences for guests!.

Yeah couples being turned away from a restaurant themed for a classic romance story, That's another UNFORGETTABLE HAPPENS HERE moment, what an unfortunate slogan for Today's Disney.
 

PhilharMagician

Well-Known Member
We have run into problems with reservations for 3 of us. I would try to book an ADR and there was no availability for the times we wanted. Then try the same location and find times available that we wanted for a party of 4. There must be a maximum allowable quota for a party of 3 sitting at a 4 person table.
 

piglet21

Well-Known Member
Original Poster
On the same lines of adding guests to a reservation, does anyone know if they are allowing parties of less than 4 guests at Be Our Guest now?

I've tried walking up and making reservations for 2 people on three separate occasions in the past and have always been turned down with no explanation until I go to Guest Relations to complain about it. They tell me it's because all of their tables seat 4 or more people and putting only 2 people at a table leaves empty seats that cannot be filled. Now I understand that need but this is supposed to be a somewhat romantic restaurant, correct? Why wouldn't they just add 2-seater tables then? I'm sure I'm not the only one who's been turned down for this reason. "Sorry. I understand it's just you and your spouse dining but you will need to find 2 more guests for a reservation here." o_O

At least I get FastPasses out of it every time I bring it up to GR.

I've never run into this problem. My fiance and I have eaten at Be Our Guest 3 times for dinner, twice with a reservation and once as a walk up. The reservation system allows for 2 person reservations and I was never told you needed 4 people at a table in person. I've also had 2 person reservations for BOG at lunchtime as well... maybe you had cast members who weren't well trained? I just ate here in December for both lunch and dinner, just the two of us, and didn't have a problem. Also i just checked my pictures from December and we were seated at a 2 seater table for dinner so I think you may have gotten misinformation!
 
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raven

Well-Known Member
I've never run into this problem. My fiance and I have eaten at Be Our Guest 3 times for dinner, twice with a reservation and once as a walk up. The reservation system allows for 2 person reservations and I was never told you needed 4 people at a table in person. I've also had 2 person reservations for BOG at lunchtime as well... maybe you had cast members who weren't well trained? I just ate here in December for both lunch and dinner, just the two of us, and didn't have a problem. Also i just checked my pictures from December and we were seated at a 2 seater table for dinner so I think you may have gotten misinformation!

Well if that's the case then that is a problem that can easily be resolved. But while at GR they called the restaurant and spoke to a manager (that info was relayed to me). So obviously it went beyond the CM to Guest Relations then to the restaurant manager and they still couldn't find a solution for me on 3 separate occasions. If that isn't how they run the reservations now then there needs to be some serious restructuring in the areas of communication and staff.
 

piglet21

Well-Known Member
Original Poster
image.jpeg
Well if that's the case then that is a problem that can easily be resolved. But while at GR they called the restaurant and spoke to a manager (that info was relayed to me). So obviously it went beyond the CM to Guest Relations then to the restaurant manager and they still couldn't find a solution for me on 3 separate occasions. If that isn't how they run the reservations now then there needs to be some serious restructuring in the areas of communication and staff.
Yeah it certainly seems like this is a communication error on Disney's part. He'd hate me if he knew I posted this on here, but here's a picture of my fiance at dinner this December. We were seated in the ballroom and this table clearly isn't designed for 4 people so they definitely have 2 person tables! Also the couple in the back of the picture are seated at a 2 person table as well.
 

Cesar R M

Well-Known Member
I've never run into this problem. My fiance and I have eaten at Be Our Guest 3 times for dinner, twice with a reservation and once as a walk up. The reservation system allows for 2 person reservations and I was never told you needed 4 people at a table in person. I've also had 2 person reservations for BOG at lunchtime as well... maybe you had cast members who weren't well trained? I just ate here in December for both lunch and dinner, just the two of us, and didn't have a problem. Also i just checked my pictures from December and we were seated at a 2 seater table for dinner so I think you may have gotten misinformation!
Maybe they have very LIMITED number of 2 seater tables.
Once these are filled up, they will instantly report the classic "no available spaces".
This was the same behavior I got from California Grill.
Probably enforced policy regarding efficiency and using as much space in each table as possible.
 

Tuvalu

Premium Member
A few things:

You have been able to CANCEL dining reservations through MDE for a couple years now (no calling required.) I have done this several times.

This new change is for MODIFICATIONS, change in party size or arrival time. I have an upcoming trip where I needed to change two ADRs from 3 persons to 2 people. In the past I would have waited until check in at the restaurant, but I wanted to try the new system. Once you modify your party size, you must select a new time, which may or may not be the same time you currently have.

As for parties of 2 at BOG, I have gotten ADRs for breakfast, lunch and dinner for 2. And (thanks to a tip on these boards) I have made 2 ADRs for parties of 1 (with close proximity times) when there was "no availability" for a party of 2. My dining companion and I checked in together and were able to sit together even though we had separate reservations.
 

raven

Well-Known Member
That's odd- I was there 3 weeks ago and not only are there tables that fit two at Be Our Guest- but there were couples sitting at those tables. Id say at least 5 that I can think of off the top of my head- right when you walk in the main dining ballroom and look to your left they are against the pillars/wall. In fact- all of them only seated 2.
The last time I tried to get a seat for 2 was last June. So maybe they have added 2-tops since then.
 

Tuvalu

Premium Member
If that was the case then how come parties of 2 have been turned away in the past?
I haven't a clue. All I know is that I have eaten at a table for 2 as long ago as early 2014 and as recently as last September. Granted, there are very few two-tops (in the Ballroom and West Wing; don't think there are any in the Rose Gallery, which is our preferred dining room.) But we were never turned away for being a party of 2 when BOG accepted walk-ups, and as I mentioned above I have made ADRs for a party of 2...in fact, I have both a breakfast ADR for 2 and a lunch ADR for 2 for our trip in a couple weeks.
 

UncleMike101

Well-Known Member
I had to change a time on an ADR today.
The new app gave me several alternate times.
I picked one and it was a done deal.
It's a lot easier than canceling ADR and then trying to secure a new one at a different time.
The only issue I discovered was that if someone in your party is also signed into their MDE account they will not show up on the new reservation.
They must sign off, then you can make the changes and they will be added to the updated ADR.
This also happens when a new ADR is being made. :confused:
 

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