Hi there-so I ordered the cake for my friend's birthday last week and wanted to share my experience with the ordering process. We have an ADR at Narccossee so I called the GF bakery on Tuesday 4/28 (they are closed Sunday & Monday) and left a message. I did not receive a call back until Saturday 5/2. Like @JDMom I felt very rushed through the process, and I knew exactly what I wanted! I gave the details of my ADR, was asked if I wanted chocolate or vanilla cake, how to spell my friend's name, and how old she was turning. Oddly enough when I told them 30 they though I wouldn't want the year on the cake. I was given lots of options for fillings and then given a price ( had them do strawberries & custard wish was a tad extra). It was at that point that I asked if the cake could please be in a Mary Poppins theme. I was told they could do a white cake with ruffles and red bows and a white chocolate carousel (for an extra $15). The total quote I was given was $85.
I think I am going to call back next week because I actually have a sketch that I had done that was a little different that what Pat offered. It's a silhouette of the London sky with kites & birds & has a yellow tape measure on the top. I really think either will work, but I did feel very rushed through the call (it lasted less than 3 minutes) especially after waiting so long for a call back. She was in no way rude, and honestly it's my bad for not stepping up and saying "HEY-I have ideas!!!", but I think they are used to guests needing to be directed through the process and quickly, if needed. That being said the price I was quoted was less than I expected, so bonus there I guess?
First off...I'm so glad that everything went well with Pat. Shocked that she was giving lots of options on fillings, but that's really encouraging. Yeah, the fresh fruit is an upcharge, but totally worth it with certain flavors. What's really shocking to me...the cost of the carousel. This is the first time I've seen how much it costs to add it on and it's much cheaper than I thought it would be.
I'd definitely call her back if you have design changes that need to be communicated. It's been a few years since I worked with Pat, but I recall her giving me a fax # to fax over ideas if you want to give her specific images. Like you said though...the price quoted is good!