WDW Reservation Down! 10-21-09

mikeb1967

mikeb1967

Member
Original Poster
Hello, I just called the WDW Travel Co. at 8.35am est. and the CM told me the ressie system was going to be down for 2 hours due to "system enhancements". I only waited about 5 min, i guess cause the CM's are just sitting around looking at a blank screen. MikeB
 
Figment632

Figment632

New Member
mikeb1967 said:
Hello, I just called the WDW Travel Co. at 8.35am est. and the CM told me the ressie system was going to be down for 2 hours due to "system enhancements". I only waited about 5 min, i guess cause the CM's are just sitting around looking at a blank screen. MikeB
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Things like this should be done on a third shift :shrug:
 
L

love disney

Active Member
I logged on to the Disney web site this morning to change my online check-in arrival time and got the system down for maintenance message. Checked back around 9am or so and it was back up. I get there Saturday and can not wait!!!
 
Andrew54

Andrew54

Active Member
TURKEY said:
It doesn't matter. System is down for "enhancements" usually at least once a day.

Somethings broken and it's going to take time to get it fixed. No enhancements are really being done.
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I was about to say the same thing. I work for a software developing company and I'm sure something crashed.
 
T

TURKEY

New Member
mcjaco said:
With a global presence, there is no third shift. Reservations is always open.
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No its not. DRC for WDW closes at 10pm eastern with folks scheduled a little after that to clear any calls already in the queue. Just like the resort front desk system, some of the systems used have to be down in order to upload/download data to the front desk.



They open at 7 am. Now Paris is in the building at around 2 am, but they only take calls for the DL Paris and those calls are normally from the UK.
 
D

DisneyJoe

Well-Known Member
TURKEY said:
No its not. DRC for WDW closes at 10pm eastern with folks scheduled a little after that to clear any calls already in the queue. Just like the resort front desk system, some of the systems used have to be down in order to upload/download data to the front desk.

They open at 7 am. Now Paris is in the building at around 2 am, but they only take calls for the DL Paris and those calls are normally from the UK.
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The website is open for reservations almost 24x7, or could/should be.
 
A

amejr999

Member
mikeb1967 said:
Hello, I just called the WDW Travel Co. at 8.35am est. and the CM told me the ressie system was going to be down for 2 hours due to "system enhancements". I only waited about 5 min, i guess cause the CM's are just sitting around looking at a blank screen. MikeB
Click to expand...

System enhancements = system broken.
 
T

TURKEY

New Member
DisneyJoe said:
The website is open for reservations almost 24x7, or could/should be.
Click to expand...


Websites don't have shifts - the poster referenced third shift -I don't consider the website to be reservations. So I said DRC closed which it does.


I consider reservations to be DRC and the phones.
 

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