Yep,..I have two cast member friends that were told specifically under orders to NEVER tell a guest a "real" wait time. They were told to ONLY repeat the official posted time. If they are at the entrance and a guest says:
"Hi,..the official time says 65min,...but is that right?" The cast member will look back at the line and see it's 20 min from their excellent experience every day, and turn back to the guest and say: "Um,..yeah, [clears throat]...more or less?"
Burbank can try to fool the guests but they are also demanding that Cast Member's to get in on the game too.
I'd be fired right away if I was a Cast Member. If an official que time said 65min and I saw the "real" wait time was only 15min? I'd say: "Well?...from my experience, it's really only about 15min. If you are OK with that...you could save some money" Haha!