First time in a long time…but wanted to get a trip report started ahead of our upcoming second trip to WDW (and first time to Universal). Last time (3 years ago) I definitely considered myself a Disney Newbie. While I wouldn’t be confused with an expert now, I felt like I learned lots of valuable lessons the last time and shared them in my first trip report, complete with beer suggestions…because come on, who doesn’t need beer suggestions?!?
Here's my previous Wilderness Lodge trip report from October 2015
A meandering but entertaining story on why we are going:
I mentioned this in my last TR, but we had a customer service issue/inconvenience at Wilderness Lodge that really irked me. To make a long story short, (the details are in my previous TR) we experienced a customer service issue related to check in that could have been prevented. It wasn’t a huge deal and we didn’t make it out to be a huge deal, but it should have been avoided and had the CM fixed the problem with a smile or apology, it would’ve been forgotten. Instead, I decided to send a cordial but honest letter to Disney Customer Service to let them know of the less than satisfactory experience at check-in.
Likewise, I also sent a separate letter of praise for a CM who responded well to another service issue we experienced (I swear we are not high-maintenance people!). A server accidentally spilled hot chocolate on my daughter at Be Our Guest (thankfully she wasn’t burned but it did ruin her outfit). A cast member sprung into action to make things right: gave us a complimentary gift receipt to get free replacement clothes inside the park and some extra fastpasses for our trouble. That was excellent service that deserved to be recognized!
About a week later, I got a call about both letters from a manager in Disney Customer Service. I explained both issues and answered his questions. I was surprised and pleased that someone took the time to address the concerns and that was really enough for me.
Instead, he went the extra step to offer us 2 FREE nights at a deluxe resort along with 2 FREE days of parkhopper passes! Jaw. Dropped. I felt like this was too much and initially declined, but nevertheless he persisted. And persisted. And I’d be a fool to not accept. He mailed a letter with a special code to reference and said it had no expiration date.
So we hung onto the “golden ticket” for 2+ years. This spring we decided that we should combine the WDW trip with a visit to Universal now that my oldest daughter (and now the rest of the family) have become Potterheads and my youngest is now old enough to probably remember the trip.
So, here we are: 2 days and nights scot-free at Disney with 2 days and nights at Universal to follow. Living a dream!
(our last trip, about 20 minutes before the hot chocolate spill)
Who are we?
Where are we staying?
2 nights at the Polynesian. Park view room. Hey, it’s free!
2 nights at the Loews Royal Pacific at Universal Studios
When are we going?
October 7-12
next up: the plan for a busy but balanced trip, itinerary, FPs, and suggestions needed.
Here's my previous Wilderness Lodge trip report from October 2015
A meandering but entertaining story on why we are going:
I mentioned this in my last TR, but we had a customer service issue/inconvenience at Wilderness Lodge that really irked me. To make a long story short, (the details are in my previous TR) we experienced a customer service issue related to check in that could have been prevented. It wasn’t a huge deal and we didn’t make it out to be a huge deal, but it should have been avoided and had the CM fixed the problem with a smile or apology, it would’ve been forgotten. Instead, I decided to send a cordial but honest letter to Disney Customer Service to let them know of the less than satisfactory experience at check-in.
Likewise, I also sent a separate letter of praise for a CM who responded well to another service issue we experienced (I swear we are not high-maintenance people!). A server accidentally spilled hot chocolate on my daughter at Be Our Guest (thankfully she wasn’t burned but it did ruin her outfit). A cast member sprung into action to make things right: gave us a complimentary gift receipt to get free replacement clothes inside the park and some extra fastpasses for our trouble. That was excellent service that deserved to be recognized!
About a week later, I got a call about both letters from a manager in Disney Customer Service. I explained both issues and answered his questions. I was surprised and pleased that someone took the time to address the concerns and that was really enough for me.
Instead, he went the extra step to offer us 2 FREE nights at a deluxe resort along with 2 FREE days of parkhopper passes! Jaw. Dropped. I felt like this was too much and initially declined, but nevertheless he persisted. And persisted. And I’d be a fool to not accept. He mailed a letter with a special code to reference and said it had no expiration date.
So we hung onto the “golden ticket” for 2+ years. This spring we decided that we should combine the WDW trip with a visit to Universal now that my oldest daughter (and now the rest of the family) have become Potterheads and my youngest is now old enough to probably remember the trip.
So, here we are: 2 days and nights scot-free at Disney with 2 days and nights at Universal to follow. Living a dream!
(our last trip, about 20 minutes before the hot chocolate spill)
Who are we?
- Me, 40. Second trip to WDW (not counting some childhood trips I barely recall). Not a “Disney guy” but am definitely a fan of incredibly intricate trip plans. Also will give beer/alcohol recommendations throughout the trip report. As Homer Simpson once said, alcohol is “the cause of and solution to all of life’s problems.”
- Wife, not 40. Also second trip to WDW, though she went in her teen years. Thrillseeker. Completely content to let me plan our trips and doesn’t want to think about planning. Additionally, sometimes enjoys complaining about the trip plan during the middle of the trip. That's a good lesson in marriage for you.
- Oldest daughter, 11. Was 8 on the last trip and had a blast (of course) and still lots of vivid memories of the trip. Huge Harry Potter fan and has made a convert out of me. Loves coasters and could ride Space Mountain all day long.
- Youngest daughter, 7. Was 4 on the last trip. Was all about the princesses back then. Informed me recently that “Mickey and the princesses are for little kids” though she still wants to meet Belle. Was petrified of 7DMT last time…we’ll see how she does this time around. Doesn’t really remember the last trip except for riding Dumbo and meeting Ariel at the grotto. Pretty sweet things to remember, actually!
- All from the Nashville area...a grueling 13+ hour drive to Orlando, or an easy 90 minute flight.
Where are we staying?
2 nights at the Polynesian. Park view room. Hey, it’s free!
2 nights at the Loews Royal Pacific at Universal Studios
When are we going?
October 7-12
next up: the plan for a busy but balanced trip, itinerary, FPs, and suggestions needed.
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