Upgrading Complimentary tickets...

[Richards070712]

I know the short answer...No.

But here's my problem, and I'm hoping Disney will work with me.
We purchased two 2-Day Park Hoppers for our September 2015 trip so we could qualify for Free Dining. (We were AP's at the time) When we went through the gate in September, they used the 2-Day Park Hoppers, even though we had AP. I noticed they weren't on our account when we got home and I called to see what they could do, since we were planning on using the 2-Day PH for a December 2016 trip, and weren't planning on renewing our AP. They told me at the time, "not a problem" and put the tickets back on our account. They put two 2-Day PH Comp tickets back on our account, which wasn't an issue with me.

I now have the opportunity to go to Central Florida once a quarter for work, and we've decided to upgrade to the AP since we'll get to go so much. Since I technically paid for the tickets originally, I should be able to upgrade these. Has anyone ran into this? If not, wish me luck as I await a response to an email. If I don't get the email response I'm hoping for, I plan on calling.

 

[slappy magoo]

Seems to me you should be able to upgrade those tickets once you arrive on property and start using them. More convenient to do it beforehand, but at Guest Svcs, they should be able ti upgrade you, and if theybalk because of the complimentary ticket angel merely point out those tix were complimentary because of a goof on their end that was not your fault. If possible, find the monthly billing statement (assuming you paid by credit card) that proves you bought 2 day park hoppers. Then also show how the park hoppers were used when you still had days on your APs. At some point a manager's going to make the connection and go "oh, riiiiight, this was our fault."

 

[Tom]

Traditionally, you can't do anything to a comp ticket, since it has no value. And for the first several years of MDE (including beta testing), comp tickets couldn't be linked to anything for FP+.

My gut tells me it's going to get messed up, since the computer is just going to see your tickets as comps. So, if you don't get a good email response, definitely call. It's going to take human intervention to resolve this.

 

[Richards070712]

Update:

I couldn't be more thrilled with Disney's Guest Services! Two days after the email was sent, I didn't get a reply to my email, but actually got a call from Aubrey at Guest Experience Services. She called to me to apologize that it wasn't handled correctly the first time, and that she has removed the Complimentary tickets from my account. She said they have our two 2-Day PH in their system and gave me a File # to give guest relations when we arrive at the park. We will be able to apply the cost of the 2-Day PH to our AP's and pay the difference.

No arguing, pleading my case, begging, transferring my call, or jumping through hoops..just GREAT guest service! It makes me want to pick up the family and drive 10.5 hours now!