Title says it all. Seriously. They've improved so much. Just spent an entire day there, every single Team Member was friendly, approachable, helpful, and enthusiastic. In some ways they even surpass Disney - I hear more themed phrases used from Universal TM's than Disney CMs.
Everyone used to trash their guest service, but now, I honestly, truly feel that there really isn't a difference anymore between Disney CM's guest service level and Universal TM's.
Kudos, Universal. Kudos.
Everyone used to trash their guest service, but now, I honestly, truly feel that there really isn't a difference anymore between Disney CM's guest service level and Universal TM's.
Kudos, Universal. Kudos.