What's ironic is, Disney is well-known for their tendency to coddle their bad behaving guests, while Universal has always had a much more "no BS", "if you're not nice then you don't get nice service" approach. But with COVID... Disney is regularly kicking people out for not following procedures, but Universal isn't. Universal will call people out for not wearing their masks and such, but that's the extent of it. This video doesn't tell us enough about what happened before or after it, so I'm not placing blame on Universal for it, but I agree in that I hope maybe the fact that it's going viral will make them start to take the COVID procedures more seriously again.