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Top Service from WDW!!
- Thread starter Matthew
- Start date
rob0519
Well-Known Member
Are you going to enlighten us as to the content of this query?
disney4life2008
Well-Known Member
Lol let's see if you get a templated response. I don't call anything from disney lately top service.
Well in an update my travel company called me after been contacted by Disney to apologise and confirm they could infact do what I wanted and then half an hour later a lovely lady rang me to check my travel agent had been in touch... I'm extremely happy with the service I received.
I wanted to add quick service dining but didn't need a ticket as I have a platinum pass my travel agent said no and disney UK said my travel agent could... my travel agent said Disney UK could... then they both said talk to the other I got fed up and emailed George and it was sorted less than 24 hours later.
RobidaFlats
Well-Known Member
I don't mean to be too much of a wet-blanket, but what you're describing sounds like lousy customer service. Having to escalate a situation to that level so that Disney will take your money is absurd. Any number of people in a lower position at Guest Relations should have offered to call the travel agent or provide you with an email explaining what needed to be done.
The fact that George's office resolved it quickly is in fact good service on their part, but it only came about because of a failure of service at a lower level.
In any case, glad it got solved for you.
raven
Well-Known Member
...because they wanted to make sure they didn't loose the money you were going to spend on them.
Well they weren't going to lose the money... I explained I was not planning on leaving site during my vacation so I would of been spending the money regardless and would of speant more than I will now but each to their own opinion but to resolve it when I contacted them for me as quickly as they did is good service in my book.
HRHPrincessAriel
Well-Known Member
Then if issue was with agent why call WDW?
Because I've paid them a lot of money for an annual pass... it states annual pass holders can book dining plans but my travel agent said I couldn't and disney said I could... I took a chance disney would be able to assist me in resolving the matter and they have.
in an update on this... when i visited there was a package containing a mickey mouse cooler bag, a photo frame, several bottles of water, chocolates and a book on hidden mickeys waiting in our room on arrival for us... again... top service in my opinion!
A nice guest recovery gesture, to be sure... was it from the Disney company or your travel agent?
SyracuseDisneyFan
Well-Known Member
Sweet!