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Tomorrowland Terrace now open exclusively for Mobile Order
- Thread starter wdwmagic
- Start date
Brainleech419
Well-Known Member
I like how this is happening in tomorrowland
Have you ever stood in line and watched tourists stare at a Fast Food menu for three minutes, after they've already gotten to the cashier? It's beyond annoying. This is a great system that allows you expedite ordering. As a culture we've used technology to provide better service, whether its cars on demand with Uber or same-day delivery of groceries to your doorstep.
MinnieM123
Premium Member
I'd rather see them do both options. Could they have a section for the pre-orders and payment via the app, but also have at least 1-2 windows open for those people who prefer to pay in cash, for example. I realize I'm in the minority, but I don't carry a phone around with me to the parks.
You and me both. I understand the attraction of mobile ordering but it is not for all. Also anyone who thinks this is about customer convenience over easing staffing levels is deluded (imho) .
Clamman73
Well-Known Member
How about a touch screen kiosk with magic band pay capability?
EricsBiscuit
Well-Known Member
awelpjourneys
Active Member
Gotta chime in about DDP and special orders (allergies, etc.)...while it might make things easier for a "regular" order, it's a huge inconvenience for those who are unable to order off the menu. I know, I know--eat someplace else. But if mobile ordering is the wave of the future, Disney needs to figure out a way to accommodate the dining plan and special orders using the technology.
So many directions to go here. Yes the food at MK is pretty lousy outside of CHH and Skipper Canteen. But, I have used the mobile ordering at DLuxe and at SauTil and its a great option for those who learn to use it. Yes, WDW is making it easier on people who PLAN. From meals to FPs, to EMH, to ADRs, etc. But, you can choose not to if you want.
Movielover
Well-Known Member
*Ordering on literally every type of food order app
App. "Any additional instructions"
Me. *types in food allergies
Done, boom, 10 seconds total!
awelpjourneys
Active Member
Good to know they changed it, then! Multiple people have reported that guests with allergies have to order directly at the counter.
nbdysreal
Well-Known Member
I'm all for this. We were in line at Casey's (out the door) last Friday night. Remembered about mobile ordering. Proceeded to do it and go to the far right counter. We had our food before the people in the order line in front of us even ordered. Great option if you haven't tried it.
I am cautious if they got it tech right but this could be an interesting thing. Bring able to order a couple things and not have to wait in line sounds nice to me. There are times I wondered why they didn't have an app to order. Adding in food allergies and special instructions is smart (veggie family in this case so we always mention it)
ToTBellHop
Well-Known Member
Already tried that at Pecos Bill. People were too stupid. So they moved it to your phone where other guests don’t have to wait behind you.
Clyde Birdbrain
Unknown Member
I love mobile ordering. We used it last weekend at Pecos Bill and Aloha Isle and saved a lot of time. I almost never see anyone else use it though, so I am really surprised that they would go mobile only at Tomorrowland Terrace. I'm curious to see how that will turn out.
MrPromey
Well-Known Member
In this instance, it may mean having mobile ordering being the only option.
I'm glad you find that method convenient. So do I but the first time family visting from outside of the US who are perhaps not native engish readers may not find it so convenent when they are trying to figure out why some people are getting food at this location they literally walk through on their way to Tomorrowland while they apparently, can't.
Yes, if they have a smart phone, and yes, if they download the app and set it up and yes, if they then understand they need to go in and order from that app they'll be all set but that's a lot of "ifs" to put in front of simply buying fast service food to make it the only option, isn't it?
Personally, I'm really curious what the driving decision was for this in such a high-profile location. Was it that they couldn't get enough staffing to have registers so it was this or not opening? Was it that the location is small compared to many of the others and with today's crowds they were concerned about seating or kitchen capacity to keep up so looking to limit access a bit? Are they just being cheap? (As much as I see that with other things they do, it seems unlikely here). Are they doing this as a test to see how well their audience adjusts to such an idea?
If they could push a larger percentage of crowds to mobile ordering, they have opportunity to maximize staffing by reducing registers across the property. This also elimiates some of the long lines and crowded areas in these restaurants (potentially) which also frees up space to be used for more tables.
It seems like there is a lot of up-side to this idea for Disney but to go all-in at any location requires them being comfortable with alienating or seriously stressing a certain percentage of their guests. For me, I'm just curious what the thought process was for this in a location that was aready built to accomodate walk-up orders and is it a test for keeping this location open all year round in the future under this model vs. the seasonal opporation it sees today?
MinnieWaffles
Well-Known Member
I mean, I don't try and overthink it, but okay, yeah alright. You have your views and I have mine.
peter11435
Well-Known Member
It's a test and the location was chosen as the test site because it's not always open. In fact the locations spends large amounts of time closed. So it works well for a test as an additional offering.
Texas84
Well-Known Member
Mobile ordering is the greatest thing ever. Harbour House was an absolute disaster Monday and I had my food in minutes. The line was out the door and a CM tried to stop me from going past it. I just said 'Mobile order' and she said, oh, go right ahead. The guests in line were furious. Epic.
tribbleorlfl
Well-Known Member
Another positive outcome from Mobile Ordering is it forces them to control the dining rooms even more. There are more employees available to police the entrances to make sure no one camps out at a table, as well as more bussers available to clear the tables and turn them over quicker.