Ticket refunds?

[mergatroid]

Hi, can anyone help please? We're in the UK looking at coming over on the 18th October this year. We're wanting to order Frequent Fear Passes for HHN but are worried our trip may be cancelled as America still isn't letting us in yet. I don't want to pay for two passes and lose the money as it says none refundable on the website.

I wanted to speak to somebody at Universal to see whether in these circumstances they would refund but I'm struggling. There's no UK phone number I can find and no email address I can find. If I click on 'contact us' to email them it wants me to download software to do so which I don't really want to do.

Does anyone have an email address or UK number so I can try asking them?

Thanks in advance.

 

[Jon81uk]

Hi, can anyone help please? We're in the UK looking at coming over on the 18th October this year. We're wanting to order Frequent Fear Passes for HHN but are worried our trip may be cancelled as America still isn't letting us in yet. I don't want to pay for two passes and lose the money as it says none refundable on the website.

I wanted to speak to somebody at Universal to see whether in these circumstances they would refund but I'm struggling. There's no UK phone number I can find and no email address I can find. If I click on 'contact us' to email them it wants me to download software to do so which I don't really want to do.

Does anyone have an email address or UK number so I can try asking them?

Thanks in advance.

doesn’t ask me to download anything just gives the email address
GuestServices@UniversalOrlando.com
from

Universal Orlando

Universal Orlando Resort

www.universalorlando.com

The “official” UK ticket site is run my Attraction Tickets Direct and doesn’t mention Covid at all which puts me off booking with them completely!

Universal Orlando™ | Park Tickets

www.universal-bookings.co.uk

 

[mergatroid]

doesn’t ask me to download anything just gives the email address
GuestServices@UniversalOrlando.com
from

Universal Orlando

Universal Orlando Resort

www.universalorlando.com

The “official” UK ticket site is run my Attraction Tickets Direct and doesn’t mention Covid at all which puts me off booking with them completely!

Universal Orlando™ | Park Tickets

www.universal-bookings.co.uk

Thanks so much. When I click on 'message us' it asks me to download Outlook 2007. I've emailed the address you've given direct with my inquiry, thanks again for your help.

 

[Sirwalterraleigh]

Hi, can anyone help please? We're in the UK looking at coming over on the 18th October this year. We're wanting to order Frequent Fear Passes for HHN but are worried our trip may be cancelled as America still isn't letting us in yet. I don't want to pay for two passes and lose the money as it says none refundable on the website.

I wanted to speak to somebody at Universal to see whether in these circumstances they would refund but I'm struggling. There's no UK phone number I can find and no email address I can find. If I click on 'contact us' to email them it wants me to download software to do so which I don't really want to do.

Does anyone have an email address or UK number so I can try asking them?

Thanks in advance.

It’s very unlikely you’ll get in at this point

That being said…why would you buy tickets now knowing that? Just curious?

 

[Jon81uk]

Thanks so much. When I click on 'message us' it asks me to download Outlook 2007. I've emailed the address you've given direct with my inquiry, thanks again for your help.

That’s your Windows PC set up. You need to choose a default email client, Windows wants to open Outlook but you don’t have it. Nothing to do with Universal wanting to install something, it’s Windows that does.

 

[Queen of the WDW Scene]

Honestly I wouldn't count on being able to come at this point.
I wouldn't purchase anything until you're certain.