This is weird! has guest services ever done this to anyone else before?

[mousermerf]

Oh sorry, just using it as an example - you did the right thing

Moreso saying I don't understand why Grizz felt the need to post the addy's like that.

 

[disnyfan89]

Sorry if that came off rude :wave:

 

[CTXRover]

That's the standard reply for most messages. With any type of complaints, they want to have the chance to talk to in person. Its much more personal and more "guest friendly" to have your concerns addressed by an actual person. It also helps weed out complaints that are nonsense from those of true concern. If its something you feel passionatley about, provide them with a phone number and I can almost guarentee you will get a call at some time. If you don't, it'll probably just become another letter in the archives.

 

[nibblesandbits]

A phone call is considered a much more personal touch than an email. It impressed me. Although, I always thought that it was funny that they only respond to my complaints, but not when I send a compliment.

I would actually prefer that they called me if I had a complaint. It would seem to me like they actually care about their guests so much that they took the time out of their day to call little old me. That my voice actually matters. Not many companies do this, so I think that it is commendable that Disney does.

 

[barnum42]

I got it too. I returned my details, but I guess they won`t pay for an international call..

They have to me, both for when I requested to extend my annual pass by a few days due to delays caused by the hurricanes last year and when I sent comments in the past about COP closing and the state of the animation tour. However the time difference in the latter cases meant I was not in when they called, but messages were left on my answer phone.