We did a private party in the Oak Room in August. The food was good, but the service was definitely not on par with a high end steakhouse. We had two servers, who were clearly covering other tables while they handled our party, the two were not communicating with one another, the lead server was rough (she could have been working in a diner with that manner) and the 2nd server was clearly inexperienced.Good to know I'm not a jinx and others have had the same Amateur Hour experience at Steakhouse 55. I've never been in their private dining room in back though, I've just gone in with family a few times and was seated in a big booth. The last visit was several years ago when I finally wrote Steakhouse 55 off for good.
The giant warning flag for all should be the cocktail bar out front; that place is run like a bar at a Chili's in a mall parking lot. And then there's that hostess stand, staffed by some rather unfortunate souls who clearly have no idea that they are supposed to be the first impression for a swanky steakhouse. I assumed they are the same unpolished check-in staff that works at Goofy's Kitchen 30 feet away, and a few days a week they put on a lumpy burgundy blazer and work the Steakhouse 55 podium instead?
When you are charging the prices a fancy steakhouse needs to charge to meet their business plan, there is a level of polish and panache' and presentation and professionalism that simply HAS TO BE displayed. Steakhouse 55 was blessed with a lovely interior design by WDI, and then they ran it into the ground by staffing it and managing it with CM's who quite clearly have no idea how Fine Dining Steakhouses are supposed to work.