I happened to visit today, the first day Test Track started experimenting with a new queue pattern. Standby was unchanged, and single-rider was unchanged. But FastPass was routed around to merge with Standby in the pre-load to the Design Studio (the "dots on the floor" room).
This was done by roping off the quickie design experience in the FP line; we just walked right by it (well, stood in line next to the kiosks). The former merge spot up ahead now became a sharp U-turn, to a passageway that led down a couple of stairs and then to a doorway right next to the front (but off to the side) of the pre-load for the Design Studio. The poor CMs were working hard, but they looked frazzled by the new system.
One of them volunteered to me that it was done because there were a LOT of complaints about not doing a full design when using a FP. He further said that they are being held to move the Design Studio very fast (can't remember if he said three minutes or five), but this is where part of the stress was coming for them.
In practical terms, the new pattern meant very little line after the Design Studio. I would guess the Standby line moves more slowly now in the front queue. It did add a bit of time to the overall experience on the FP side, but of course the experience also became richer as a result.
This was done by roping off the quickie design experience in the FP line; we just walked right by it (well, stood in line next to the kiosks). The former merge spot up ahead now became a sharp U-turn, to a passageway that led down a couple of stairs and then to a doorway right next to the front (but off to the side) of the pre-load for the Design Studio. The poor CMs were working hard, but they looked frazzled by the new system.
One of them volunteered to me that it was done because there were a LOT of complaints about not doing a full design when using a FP. He further said that they are being held to move the Design Studio very fast (can't remember if he said three minutes or five), but this is where part of the stress was coming for them.
In practical terms, the new pattern meant very little line after the Design Studio. I would guess the Standby line moves more slowly now in the front queue. It did add a bit of time to the overall experience on the FP side, but of course the experience also became richer as a result.