So I've tried a lot of troubleshooting via solutions listed on tech forums and websites, and nothing has worked. I'm trying one last effort to see if anyone here can help me before I take it into a repair shop.
As the title says, my laptop only charges while it's turned off. It's an HP Envy. It randomly started about a week ago, after having no problems before. There wasn't any recent update or anything that may have triggered it. While the laptop is on, the light next to the adapter isn't on at all - not white, not orange. Once it's shut all the way down it turns on orange while charging, then white when it's fully charged.
I have tried replacing the battery and A/C adapter. The battery replacement was brand new, and the A/C adapter was my mom's who has the exact same laptop and A/C adapter as me. I've tried uninstalling the Microsoft ACPI-Compliant Control Method Battery from the Device Manager. I've run all available updates on my laptop.
I did run a battery test on the laptop. It said it needed to be calibrated, but when I went to do that it said I needed my A/C adapter to be plugged in. The problem is, my laptop doesn't recognize that it's plugged in while the laptop is on.
The only other thing I haven't tried 100% is in the spoiler. I just didn't take the battery out, because the person said in another post that the battery doesn't have to come out. And since it's quite the process to remove the battery, I didn't have the time at that moment. Other than removing the battery, I tried it step for step.
Any other ideas??? To me it sounds like an issue with something internal in the laptop, but I'm no tech guru. I'm hoping someone here is.
Thank you, and I appreciate any efforts to help!
As the title says, my laptop only charges while it's turned off. It's an HP Envy. It randomly started about a week ago, after having no problems before. There wasn't any recent update or anything that may have triggered it. While the laptop is on, the light next to the adapter isn't on at all - not white, not orange. Once it's shut all the way down it turns on orange while charging, then white when it's fully charged.
I have tried replacing the battery and A/C adapter. The battery replacement was brand new, and the A/C adapter was my mom's who has the exact same laptop and A/C adapter as me. I've tried uninstalling the Microsoft ACPI-Compliant Control Method Battery from the Device Manager. I've run all available updates on my laptop.
I did run a battery test on the laptop. It said it needed to be calibrated, but when I went to do that it said I needed my A/C adapter to be plugged in. The problem is, my laptop doesn't recognize that it's plugged in while the laptop is on.
The only other thing I haven't tried 100% is in the spoiler. I just didn't take the battery out, because the person said in another post that the battery doesn't have to come out. And since it's quite the process to remove the battery, I didn't have the time at that moment. Other than removing the battery, I tried it step for step.
Please perform below shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
Any other ideas??? To me it sounds like an issue with something internal in the laptop, but I'm no tech guru. I'm hoping someone here is.
Thank you, and I appreciate any efforts to help!