Really? Well, I can't say that the flooding situation has occurred before when I was there, so I can't speak to that specific type of situation specifically. But I have been there as a guest when we were evac'd from Haunted Mansion and we all received FastPasses to return at any time. We knew there was a potential for a ride to break down, we took the chance, but we rode it anyway. They in no way had to provide us with a FastPass. But they did. As a CM working Merchantainment in Dinosaur, I would sit and interact with guests that were too small to ride as they waited with a family member for their older siblings to come off the ride. We would sit and color, play with some of the puppets or other merchandise, and they would get a Magical Moment certificate. We did not have to provide that service at all. But it was a way of providing something as a way of saying, "hey...the company knows that it blows to have to wait while other people have fun. We don't hav to do this, but here's something special to make your day a little better." My family and I stayed at the All Star Sports in 2004 when Hurrican Frances blew through and they comp'd us the first day because we arrived after having been without power at home for 2 days and a report of FPL not getting to our little street in Melbourne for another 4 days because there were 'higher priority areas' with more people impacted. Management did not have to do that. None of that situation was their fault. But they did. Because it was good PR and part of what brings my family and I back to the parks. I honestly believe there could be an endless list of these 'moments'. But yes...when guest experiences have been impacted in the past they have willingly provided a 'plus' for the guest.
They go through Traditions, wear the same nametag, and are held to the same standards for cast members as everyone else.
