News Star Wars: Rise of the Resistance opening reports and using Boarding Groups at Disney's Hollywood Studios

peter11435

Well-Known Member
Wow. So I had not read anything about the changes to the attraction with the whole covid situation...how awful. Completely pathetic. Seriously. The absolute lack of immersion is a disgrace. If they can’t find a way to include all of the elements, they shouldn’t run the attraction. The folks around me in line (that had never been on it before) were heartbroken when they realized we had skipped about 1/3 of the experience. I don’t recommend going anywhere near ROTR until everything is back to normal. I’m dumbfounded!
Sounds like what you experienced has nothing to do with Covid. The attraction has been running with all elements post Covid.
 

DCBaker

Well-Known Member
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83 is the last group of the night, called around 7:20pm.
 

rodserling27

Well-Known Member
what isn’t working?
No preshow message from Rey, Poe, etc, no boarding the resistance ship and getting overtaken by the first order, no starfield behind the storm troopers. From the queue, we walked straight through the preshow, didn’t even get a chance to look at Poe’s X-Wing, turned the corner and walked into a random door right into the First Order’s hangar without any setup. Awful, awful. The guy behind me goes, “wait how did we get up here? I thought we were in a rebel base?” Haha!
Sounds like what you experienced has nothing to do with Covid. The attraction has been running with all elements post Covid.
Really? That’s actually good to hear. It must have something to do with the alarm and emergency evacuation in the queue today. It’s funny, there were physical distancing stickers all through the random entrance into the hangar, which made me think it was the norm right now. I guess I just got rather unlucky.
 

jaxonp

Well-Known Member
No preshow message from Rey, Poe, etc, no boarding the resistance ship and getting overtaken by the first order, no starfield behind the storm troopers. From the queue, we walked straight through the preshow, didn’t even get a chance to look at Poe’s X-Wing, turned the corner and walked into a random door right into the First Order’s hangar without any setup. Awful, awful. The guy behind me goes, “wait how did we get up here? I thought we were in a rebel base?” Haha!

Really? That’s actually good to hear. It must have something to do with the alarm and emergency evacuation in the queue today. It’s funny, there were physical distancing stickers all through the random entrance into the hangar, which made me think it was the norm right now. I guess I just got rather unlucky.
yea many of those things happened to me before Covid.... sometimes the ride doesn’t run in full A mode... and for that Disney should be ashamed. My second time riding they took us through a cast member door instead of the transport ship to the Star destroyer hanger bay ... the illusion was over.
 

disneygeek90

Premium Member
No preshow message from Rey, Poe, etc, no boarding the resistance ship and getting overtaken by the first order, no starfield behind the storm troopers. From the queue, we walked straight through the preshow, didn’t even get a chance to look at Poe’s X-Wing, turned the corner and walked into a random door right into the First Order’s hangar without any setup. Awful, awful. The guy behind me goes, “wait how did we get up here? I thought we were in a rebel base?” Haha!

Really? That’s actually good to hear. It must have something to do with the alarm and emergency evacuation in the queue today. It’s funny, there were physical distancing stickers all through the random entrance into the hangar, which made me think it was the norm right now. I guess I just got rather unlucky.
Yeah.. that's a technical difficulty unrelated to Covid. Previously all preshows have been working. I'd guess that the issue earlier in the day eliminated the pre shows for whatever reason. It's a shame but it happened pre-covid from time to time as well, should be back to normal tomorrow.
 

marni1971

WDW History nut
Premium Member
No preshow message from Rey, Poe, etc, no boarding the resistance ship and getting overtaken by the first order, no starfield behind the storm troopers. From the queue, we walked straight through the preshow, didn’t even get a chance to look at Poe’s X-Wing, turned the corner and walked into a random door right into the First Order’s hangar without any setup. Awful, awful. The guy behind me goes, “wait how did we get up here? I thought we were in a rebel base?” Haha!.
Yeah.. that's a technical difficulty unrelated to Covid. Previously all preshows have been working. I'd guess that the issue earlier in the day eliminated the pre shows for whatever reason. It's a shame but it happened pre-covid from time to time as well, should be back to normal tomorrow.
I hope you asked for a reride at some time in the future to experience the full product.
 

Giss Neric

Well-Known Member
Wow. So I had not read anything about the changes to the attraction with the whole covid situation...how awful. Completely pathetic. Seriously. The absolute lack of immersion is a disgrace. If they can’t find a way to include all of the elements, they shouldn’t run the attraction. The folks around me in line (that had never been on it before) were heartbroken when they realized we had skipped about 1/3 of the experience. I don’t recommend going anywhere near ROTR until everything is back to normal. I’m dumbfounded!
What are you talking about. The lack of immersion has already been a disgrace even with all elements working. Resistance and First Order officers are all wearing masks and face shields. You see hand sanitizing stations and plexiglass dividers in the freaking Star Destroyer. Of course I'm kidding but the whole overall immersion thing should not be a big deal anymore as long as the main ride is working (at the present time/situation of course).
 

Purduevian

Well-Known Member
What are you talking about. The lack of immersion has already been a disgrace even with all elements working. Resistance and First Order officers are all wearing masks and face shields. You see hand sanitizing stations and plexiglass dividers in the freaking Star Destroyer. Of course I'm kidding but the whole overall immersion thing should not be a big deal anymore as long as the main ride is working (at the present time/situation of course).

I don't think it's too far fetched to think the FO would keep their workers and even prisoners healthy. #theEmpireDidNothingWrong
Heck even Vadar put out a nice dinner for his enemies, but then they just started shooting at him without provocation.
1597323259873.png
 

KevinPage

Well-Known Member
I don't think it's too far fetched to think the FO would keep their workers and even prisoners healthy. #theEmpireDidNothingWrong
Heck even Vadar put out a nice dinner for his enemies, but then they just started shooting at him without provocation.
View attachment 490524

Heck, you can make the argument that the FO is all about cleanliness, pristine and total a nal-retentive orderliness, so all these COVID measures kinda fit their motif 🤩🤩🤩
 

tonymu

Premium Member
Well, first time with Boarding Groups was a rollercoaster! Traveling with 23 family members is challenging. But I got them all up and out early by 8:45am. With covid I have to request a bus for us from the Contemporary transportation guy. He got us our own bus pretty fast and we were at the studios by 9:30am. Nervously counted down to 10am. Hit the join button selected all and tried to scroll down my 24 family names to uncheck the one family member not with us yet, and there were only a few names. Panicked, scrolled up and down a number of times before figuring out it was only showing 10 names and by then too late. Had to face the music with the family and tell them I did not get it done. Later went and talked to the GET team who told me it was a known issue that not all family members are showing up. Told me to get a boarding group with whoever I could at 2pm and they would add the rest. So waited by GET at 2pm. Joined BG with just myself listed. I didn't select anyone else to make sure I got one. Then explained to GET what happened again. She then needed to scan all the other family MagicBands to add them. They were just getting off MMRR, which I did not get to and never have ridden to get the BG. Had all 23 line up and she scanned them all and joined the two BGs. Got BG41. All good until I realize that no groups after 31 had been called since around 1pm. And no groups at 3 or 4. Started to get a sinking feeling that maybe it was done for the day! Thank goodness that they started calling groups again. We got called and rode without issue. First time for all of us. Was awesome even it almost killed me getting it done. Was worth it. We are back at Studios on Saturday.
View attachment 488902View attachment 488903
So... update to the trip and the second go around on Saturday 8/8. Just like the first time around I got all 24 family members up early, got our dedicated Disney bus just for the family dispatched quickly, and scanned into the park by 9:30. Checked with the GET team and was told that the app is updated every Wednesday and that the issue with all family members not showing up, as happened the first time, was believed to be fixed. This time all 24 family members were present so I would not have to "select all" and then deselect one. Then I counted down and when 10am struck I hit "Join", hit "select all" and the first 10 family members names got checked and then it took about 10 seconds for the the other 14 names to get checked. By then all the boarding groups were gone! I cannot tell you how gutting it is to tell 23 family members at 10:01 that the app glitched again and that we did not have boarding groups and would have to see what we could do at 2pm.

At 1pm I went and once again talked to a GET member, Erin, and explained my situation from the first day and from the morning. She was very nice and understood that it is impossible to get a boarding group for a large family with the app and told me I could select only myself to get a group and that she would add the rest of the family if I was successful. I went back finished lunch and told the other 23 family members to join me at the GET umbrella at 1:55 and I went back to get in line. I was first in line and was somewhat concerned that the Erin, the GET member I spoke with, was not there at the moment. As we got closer to 2pm more GET members appeared and I hoped she would re-appear before 2pm. Unfortunately she did not return.

At 2pm I selected myself and got a Boarding Group. I then explained to the GET member about my conversation with the Erin and what had happened on the attempts before. She said she could not add anyone else. I explained that I would not have done it if Erin had not told me to do so. Unfortunately, with 23 family members crowded around the GET member was not very friendly. As I tried to talk to her she got upset and handed me off to a supervisor. I explained the situation to him and he also was not very sympathetic. After 10 minutes of discussion he conceded that he could add 7 out of 23 other family members into the 1 attraction vehicle I had reserved with my boarding group. I then had a couple of family members react not very nicely and he threatened to not even do that. I got the other family members to go away and talked to the supervisor nicely again. I asked him how I was supposed to pick 8 family members to ride and tell the other 16 they could not experience one of Disney's most spectacular attractions again because the app can't operate fast enough for a large family in the 10 seconds needed to get a boarding group. He then punched on the tablet for 5 minutes to try and add the rest of the family and went back to talk to the GET member who handed us off to him. She looked at us across the way shook her head and frowned. He then came back and said there was no way to add the rest. I explained that we had it done 4 days before and he said they would remind all GET members to not do that. I then picked 6 of the kids and one brother who was not there the day we rode the first time and the supervisor added them. I had kids crying and not wanting to ride if the others couldn't, other adult family members ranting and making comments. It was not pleasant.

The boarding group was eventually called later. I had to force the kids to ride and gave my band to one of the other kids who I had not been able to select to ride. They grudgingly rode. The rest of the day was not pleasant and as it was our last day in the World the trip was ended on a very sad and unhappy way. It was a trip of a lifetime with a large part of the family, and who knows when and if we will ever make it back, but I guess at least I can say I got to ride once!
 

Magic Feather

Premium Member
So... update to the trip and the second go around on Saturday 8/8. Just like the first time around I got all 24 family members up early, got our dedicated Disney bus just for the family dispatched quickly, and scanned into the park by 9:30. Checked with the GET team and was told that the app is updated every Wednesday and that the issue with all family members not showing up, as happened the first time, was believed to be fixed. This time all 24 family members were present so I would not have to "select all" and then deselect one. Then I counted down and when 10am struck I hit "Join", hit "select all" and the first 10 family members names got checked and then it took about 10 seconds for the the other 14 names to get checked. By then all the boarding groups were gone! I cannot tell you how gutting it is to tell 23 family members at 10:01 that the app glitched again and that we did not have boarding groups and would have to see what we could do at 2pm.

At 1pm I went and once again talked to a GET member, Erin, and explained my situation from the first day and from the morning. She was very nice and understood that it is impossible to get a boarding group for a large family with the app and told me I could select only myself to get a group and that she would add the rest of the family if I was successful. I went back finished lunch and told the other 23 family members to join me at the GET umbrella at 1:55 and I went back to get in line. I was first in line and was somewhat concerned that the Erin, the GET member I spoke with, was not there at the moment. As we got closer to 2pm more GET members appeared and I hoped she would re-appear before 2pm. Unfortunately she did not return.

At 2pm I selected myself and got a Boarding Group. I then explained to the GET member about my conversation with the Erin and what had happened on the attempts before. She said she could not add anyone else. I explained that I would not have done it if Erin had not told me to do so. Unfortunately, with 23 family members crowded around the GET member was not very friendly. As I tried to talk to her she got upset and handed me off to a supervisor. I explained the situation to him and he also was not very sympathetic. After 10 minutes of discussion he conceded that he could add 7 out of 23 other family members into the 1 attraction vehicle I had reserved with my boarding group. I then had a couple of family members react not very nicely and he threatened to not even do that. I got the other family members to go away and talked to the supervisor nicely again. I asked him how I was supposed to pick 8 family members to ride and tell the other 16 they could not experience one of Disney's most spectacular attractions again because the app can't operate fast enough for a large family in the 10 seconds needed to get a boarding group. He then punched on the tablet for 5 minutes to try and add the rest of the family and went back to talk to the GET member who handed us off to him. She looked at us across the way shook her head and frowned. He then came back and said there was no way to add the rest. I explained that we had it done 4 days before and he said they would remind all GET members to not do that. I then picked 6 of the kids and one brother who was not there the day we rode the first time and the supervisor added them. I had kids crying and not wanting to ride if the others couldn't, other adult family members ranting and making comments. It was not pleasant.

The boarding group was eventually called later. I had to force the kids to ride and gave my band to one of the other kids who I had not been able to select to ride. They grudgingly rode. The rest of the day was not pleasant and as it was our last day in the World the trip was ended on a very sad and unhappy way. It was a trip of a lifetime with a large part of the family, and who knows when and if we will ever make it back, but I guess at least I can say I got to ride once!
That really stinks. From what I’ve heard anecdotally, recent GET interactions have been really hit or miss in regards to helping with boarding groups. I’ve heard everything from amazing experience with an appropriate level of guest recovery to some being downright rude. I’m sorry it didn’t work out for you the second time.
 
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