Special Needs Assistance

shakes20

Active Member
Original Poster
There have been a couple of recent articles in the papers about how Disneyland is changing their policy on the Special Needs Pass, making it far more difficult to obtain and limiting the conditions that they allow to use the pass. I was wondering if anyone has heard about similar changes in the works at Disney World.
I have three special needs children, and one of the reasons that we choose to visit Disney is that they have always been so accommodating (although we do have a few frustrating stories, especially about transportation). If we were not able to use the pass, I don’t believe we would return, it would just be too difficult given our issues. Thanks in advance to anyone who knows something about this.

p.s. For anyone interested, there is a petition that you can sign online at http://www.petitiononline.com/BPparent/petition.html asking Disney to reconsider these changes.

shakes20
 

Lokheed

Well-Known Member
I have an autistic son, I live only a few miles from the parks, and we are in the parks at least twice per week and make use of our Guest Assistance Pass. I can tell you with absolute authority that the Guest Assistance Pass program at Walt Disney World has not changed one iota. The stories I have seen, particularly the article over at snopes, have been extremely misleading. The fact is that the Special Assistance Pass program at Disneyland was completely broken and rife with abuse, and when Matt Ouimet took over there one of the first things he did was to toss it out. Being as he came from Orlando and is very familiar with the GAP program, he is modeling the changes at Disneyland after that program. The numbers I have seen are that where Disneyland was handing out well over a thousand of the passes every day, at WDW they hand out on average 200 passes at all four parks combined. It seems that the GAP program simply does not invite the kind of abuse that the SAP program did, and there just isn't any reason to change it.
 

Tom

Beta Return
Originally posted by shakes20
There have been a couple of recent articles in the papers about how Disneyland is changing their policy on the Special Needs Pass, making it far more difficult to obtain and limiting the conditions that they allow to use the pass. I was wondering if anyone has heard about similar changes in the works at Disney World.
I have three special needs children, and one of the reasons that we choose to visit Disney is that they have always been so accommodating (although we do have a few frustrating stories, especially about transportation). If we were not able to use the pass, I don’t believe we would return, it would just be too difficult given our issues. Thanks in advance to anyone who knows something about this.

p.s. For anyone interested, there is a petition that you can sign online at http://www.petitiononline.com/BPparent/petition.html asking Disney to reconsider these changes.

shakes20

I would hope that Disney would still accomodate their special needs guests. However, I think it would be wise of them to crack down on how they issue them, and also on who they let in the "wheelchair" line at attractions.

I have no problem with people with actual disabilities, or physical ailments going in the seperate line without waiting, but too often you see people who could easily walk otherwise, or maybe just get too tired, or have no needs whatsoever! I know - I can't assume that everyone who looks healthy can walk, but there are definately people who take advantage of the system.

Anyway, I'd much rather see children being let through in those lines, than teens or older people. If you get tired quickly, go in a time with milder weather, and go back to the hotel often. And as a courtesy to others, don't sneak in a party of 8 with the wheelchair!

No offense to anyone who has special needs, or has children with them - just to those who abuse the system (like the obese people who drive around the scooters in Wal-Mart - NOT a handicap!)

Let's hope that Disney starts preventing the cheaters, and leaving more opportunity for those who really need help.
 

The Mom

Moderator
Premium Member
I think the problem is bigger at DL because the attractions weren't designed to accomodate wheelchairs, so people have to go "in" the exit, which shortens the wait.

When I first started going to WDW in 1982, that was still the case. People with wheelchairs did have a shorter wait. I don't think that is the case anymore. (Except for attractions in the MK) When I took my mother, we actually had a longer wait for some attractions; the Safari Ride in AK comes to mind.

Yes, it's irritating to see people who appear to be abusing the system , such as the group of boys I watched taking turns pushing each other in the wheelchair one day. If any of them had a "hidden" handicap, he hid it well. However, I took my parents on a trip for their 50th anniversary. My mother had a heart attack two months before, and the only way her doctor would give his OK was if I promised to rent a wheelchair for her. She hated it, and anyone seeing her get out to walk on a ride would assume that she didn't need it. The last time we went, it was obvious, as she uses a walker all of the time at home, and gets exhausted just doing her grocery shopping. (I don't let her use the scooter, as I feel it's important to keep her standing and moving for as long as possible.)

When I see abuse, I just tell myself that I'm fortunate to have a conscience that won't allow me to do it, and that I've raised children the same way.
 

mightyduck

Well-Known Member
Mom, my parents said when they rented scooters the last trip (both had dr's notes with them--wheelchairs may have worked, except if both were sitting in wheelchairs, who was pushing?). They said that WDW employees did a fabulous job of not making them feel awkward since neither of them needs assistance when they are home (they just don't walk too far). They said they also found that the lines sometimes *looked* shorter (like in Honey I Shrunk the Audience--they have that separate where you stand for the Kodak video) but they got into the theater with everyone else, and sometimes they, too, found they had to wait longer, but everyone was so nice and they got to enjoy themselves so they didn't mind.
 

The Mom

Moderator
Premium Member
Re: Re: Special Needs Assistance

Originally posted by edwardtc


No offense to anyone who has special needs, or has children with them - just to those who abuse the system (like the obese people who drive around the scooters in Wal-Mart - NOT a handicap!)


Most of the obese people you see riding the scooters DO have medical problems! Granted, they're related to their obesity, so you could say they brought it upon themselves, but that doesn't negate the fact that they have a handicap.

There are "innocents" who become ill or are born ill through no fault of their own. However, as we learn more about diseases, we're learning that a vast majority are caused by lifestyle choices. Since I'm not perfect about taking optimal care of my health, I'm hesitant to point the finger at someone else! Do we only feel compassion for the child born with a neurological disorder that condemns him to life in a wheelchair, and give none to the one who stupidly dove into a pool without checking the depth? How about things like Hepatitis C? Many people my age were exposed to it in the 70s, and didn't know it! (I came up negative, thank God...I did my nursing BEFORE universal precautions, and BEFORE AIDS was recognized as a separate disease. However, it DID exist; we just didn't know it. ) Would I deserve compassion because I was exposed through my profession, but not deserve it if I contracted it through sexual activity, even though no one knew of it's existance at the time of exposure?

I guess my nursing training is coming through! We were taught to hate the disease, illness, injury...not the patient.
 

barnum42

New Member
Re: Re: Special Needs Assistance

Originally posted by edwardtc
I would hope that Disney would still accomodate their special needs guests. However, I think it would be wise of them to crack down on how they issue them, and also on who they let in the "wheelchair" line at attractions.

I have no problem with people with actual disabilities, or physical ailments going in the seperate line without waiting, but too often you see people who could easily walk otherwise, or maybe just get too tired, or have no needs whatsoever! I know - I can't assume that everyone who looks healthy can walk, but there are definately people who take advantage of the system.

Anyway, I'd much rather see children being let through in those lines, than teens or older people. If you get tired quickly, go in a time with milder weather, and go back to the hotel often. And as a courtesy to others, don't sneak in a party of 8 with the wheelchair!

No offense to anyone who has special needs, or has children with them - just to those who abuse the system (like the obese people who drive around the scooters in Wal-Mart - NOT a handicap!)

Let's hope that Disney starts preventing the cheaters, and leaving more opportunity for those who really need help.

Whilst I agree that there are cheaters who take advantage of wheelchairs, I’d like to discuss a few things from my experiences with my mother and her wheelchair.

There are no separate lines that bypass the whole queue. Most rides you wait in the same line as other guests. Some you peel off at the end to get to an easier loading bay. This sometimes takes longer than walking on.

Some queue examples - for The Haunted Mansion you do not get to go through the Stretch rooms, but enter though the exit. At Buzz Lightyear you wait through the whole queue then are passed through to the area that guests disembark, in order to board there. For the Animation tour you queue with everyone else and can end up being told there is no room for a wheelchair due to the limited capacity. Jungle Cruise will have you waiting until the adapted boat arrives (though it is a totally separate queue it does not move, you just mill about waiting.), The Safari has a separate bus that has to be waited for. You still have to wait in the same queue as other guests, and then peel off to the different loading bay at the end.

The only ride that springs to mind which lets a wheelchair user jump part of the line is Splash Mountain – once you reach the steps in the queue area you are diverted to a route that bypasses the stairs and tunnels.

In terms of mobility, my Mother is able to walk, but has a limited range on the flat courtesy of arthritis and a few other ailments that we do not need to go into. Stairs at any time are a source of discomfort. The distances involved in walking the Disney Parks – particularly the uneven ground at Animal Kingdom – are not something she could do. So, it’s not a case of getting tired quickly, but getting in pain quickly. So whilst she looks able bodied and can be seen to be when boarding a ride vehicle, she would not be able to enjoy Disney World without the wheelchair.

It’s not just walking that is problematic – just standing for any time brings on pain, so it is good that there are spots on the parade routes she can park the chair.

As far a sneaking a party of eight in with a wheelchair – this should not happen. Guidelines state a maximum of four. Though this does not always happen.

Much as I would like to see the cheaters caught, how would Disney do it?

The big advantage to me pushing the wheelchair around the parks is that it helps me work off all the grub I’ve been scoffing.
:animwink:
 

alicenwondrland

New Member
there is alot of info about this issue on www.miceage.com
i guess it is so abused in Disneyland that are changing the policy to the same policy as the one is Walt disney world
they should have the same policy at both parks anyway
i guess as long as you have a note you can get the pass
so if you need it you can get it
good luck
 

Lokheed

Well-Known Member
The biggest difference between the two programs was that the SAP at Disneyland effectively functioned as a front-of-line pass and was given to anyone who asked for one, since at some point they came to the conclusion that asking for any kind of proof would be a violation of the Citizens with Disabilities Act. By contrast, the GAP at Walt Disney World does *not* function as a front-of-line pass, because the question being asked is "what type of assistance do you need?". All it really does is give disabled guests equal access to the facilities. As others have noted in this thread, in many cases it can actually take a little *longer* to accomodate the disabled guest, so there really is not a big incentive for abuse. I have no doubt that some abuse still happens, but nothing even close to what was happening at Disneyland..
 

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