Timekeeper
Well-Known Member
As has been discussed before, one of the major problems with the decline in Disney customer service (generally) is the widespread use of young CMs with little or no "real world" working life experience.
I don't know who the OP encountered within Space Mountain; it could have been an older or longtime CM. But generally speaking, many young CMs are not qualified to handle decisions regarding how to "pick their battles" and when/how to use their discretion. Those are traits that only develop with experience, age, and maturity. (And the opposite can equally be true. That is, an older CM may be completely desensitized to the whole role and lack younger guest service enthusiasm.)
In this case, a CM - who may have been instructed to keep x-guests on x-side of the queue - could have used their discretion to accommodate the OP's preference, with no apparent consequence. Just look at all of the consequences of saying "no" with a simple "sure" would have been appropriate (as confirmed by the guest services CM). Instead: the OP had a negative experience that was undoubtedly an emotional one; the OP will remember that experience forever; the OP (justifiably) required the time and attention of the guest services CM who then needed to address the matter; the OP then shared that experience resulting in some negative PR with the viewers of this forum; etc. All of which could have been avoided with a discretionary "sure."
I don't know who the OP encountered within Space Mountain; it could have been an older or longtime CM. But generally speaking, many young CMs are not qualified to handle decisions regarding how to "pick their battles" and when/how to use their discretion. Those are traits that only develop with experience, age, and maturity. (And the opposite can equally be true. That is, an older CM may be completely desensitized to the whole role and lack younger guest service enthusiasm.)
In this case, a CM - who may have been instructed to keep x-guests on x-side of the queue - could have used their discretion to accommodate the OP's preference, with no apparent consequence. Just look at all of the consequences of saying "no" with a simple "sure" would have been appropriate (as confirmed by the guest services CM). Instead: the OP had a negative experience that was undoubtedly an emotional one; the OP will remember that experience forever; the OP (justifiably) required the time and attention of the guest services CM who then needed to address the matter; the OP then shared that experience resulting in some negative PR with the viewers of this forum; etc. All of which could have been avoided with a discretionary "sure."
