I am in WDW now and came across a genie+ issue, and I wanted to pass along my resolution in case others have the same issue.
The scenario is that I am an AP, but my family members are not. When I bought their tickets, I bought them with the genie+ option already included (one more thing I can pay ahead I guess
). Well, that causes issues on the day of booking genie+ lightning lanes because the online system does not register that the AP doesn’t already have genie+, and APs cannot pre-purchase before the day of 
What happens is you get to 7am, try to book lightning lanes as a group and it stops you because the AP still needs to buy it. Then in the process or purchasing you miss out on the coveted times or rides.
Here are two possible solutions: (1) if you are already in this scenario (AP going with people who have pre-purchased genie+ on their tickets), then on the morning of your park day you need to call Disney tech support prior to 7am (I called at 6:30 am today for example) at (407) 939-4357 and they will add genie+ for the AP on their end. I was then able to book with my party with no problems right at 7am. Or (2), don’t pre-add genie+ to the tickets. Then everyone in the party can add it starting at midnight the day off, including the AP, and you can then all book at 7am. Hope this makes sense and is helpful!!
The scenario is that I am an AP, but my family members are not. When I bought their tickets, I bought them with the genie+ option already included (one more thing I can pay ahead I guess
). Well, that causes issues on the day of booking genie+ lightning lanes because the online system does not register that the AP doesn’t already have genie+, and APs cannot pre-purchase before the day of What happens is you get to 7am, try to book lightning lanes as a group and it stops you because the AP still needs to buy it. Then in the process or purchasing you miss out on the coveted times or rides.
Here are two possible solutions: (1) if you are already in this scenario (AP going with people who have pre-purchased genie+ on their tickets), then on the morning of your park day you need to call Disney tech support prior to 7am (I called at 6:30 am today for example) at (407) 939-4357 and they will add genie+ for the AP on their end. I was then able to book with my party with no problems right at 7am. Or (2), don’t pre-add genie+ to the tickets. Then everyone in the party can add it starting at midnight the day off, including the AP, and you can then all book at 7am. Hope this makes sense and is helpful!!
